Laura Chitester
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WARNER ROBINS, GA 31088

I am navigating my way back to the working class after being disabled since 2003. After a successful surgery, I am healthy now and ready to start a new career. I have a unique skill set and bring a... show more

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Work experience
Work at Home LLC
Reservation Specialist

Worked from taking inbound calls from customers needing to reserve rental cars.

Roxanne Grace Solutions

Worked from a home office taking inbound calls from customers of a warranty
company. I set appointments, handled complaints and de-escalations.

Mesa Machinery of Warner Robins

Commission sales of metalworking machinery to Department of Defense via military
installations.
Maintained all business records for filings
Mentored employees

Mesa Machinery Services, Inc
Vice-President

Commission sales of metalworking machinery to Department of Defense via military
installations.
Maintained positive relationships between vendors, customers and me.

Olive Garden Restaurant
Service Manager/HR

Responsible for hiring, training and retention of employees.
Responsible for maintaining all paperwork to company and government standards.
Responsible for employee performance reviews.
Responsible for all customer service experiences.

Denny's Restaurant
Human Resources Specialist

Responsible for the recruitment, training and retention of employees in twelve
restaurants in Ohio.
Responsible for implementing company policies and procedures.
Responsible for maintaining all paperwork to company/government standards.
Responsible for customer service experience and the operations of the restaurant when
acting as a manager.

Taco Bell

Responsible for operations of busy mall location with no supervision.
Responsible for hiring, training and employee retention.
Responsible for all customer service experiences and handling any conflicts.
Responsible for inventory and food costs and implementing company policies and
procedures.

Traits
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Ambitious
I am strongly driven to succeed.
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Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
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Confident
I am self-assured in my skills and talents, and I'm willing to take on challenges and risks.
Education
Normandy High School
High School
Middle Georgia State College
Bachelors, Human Resources ManagementBusiness Management EntrepreneurshipCustomer ServiceBusiness Management
Certifications & licenses
Diploma in Medical Terminology
Aluson

Took this course hoping to increase my chances of a medical billing or receptionist job.

Diploma in Customer Service
Alison

I took this course strictly to see how my skills and knowledge measured up. Not surprisingly, taking care of customers still requires the skill set that I have.

Diploma in Modern Human Resources
Alison

Took online course in Human Resources to refamiliarize myself with laws and practices.

Skills
  • Excellent oral and written communication
  • Proficient with Office
  • Skilled with Facebook, LinkedIn and researching anything
  • Dedicated and loyal
  • Strong work ethics
  • Well rounded skill set
  • Excellent at de escalating situations
  • Detail oriented
Volunteering
Humane Society of Houston County
Keeper of the kitties

Three days a week I clean out the cats' litter boxes and kennels, give them fresh food and water and any meds they require. The best part is I get to play with them and pet them for as long as I want. Love that! I also help with laundry and dishes.

Goodwill Job Connection
Greeter to the job seeking

My role was to approach a job seeker, have them login, ascertain what they needed, direct them accordingly and also assist with computer navigation/software, resume development and mock interviews

More information

Experience recruiting for multiple locations.

Supervised diverse staff of 100+

Experience with Purchase Orders, Payroll, Onboarding/exit paperwork, handling busy phones, filing/data entry and type 45wpm.

Comfortable navigating Internet searches, social media and mobile apps.