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Managed correct, timely and proper Change Management processes for over 2,000 serves, routers, switches and related Network equipment and peripherals.
*Directed daily Change Advisory Board meetings of up to 60 department head and managers including updating and reviewing prioritized ticket issues resulting in streamlining communication and resolving prioritized issues and problems.
*Reviewed, approved or rejected for cause approximately 100 tickets daily.
*Collaborated with up to three Change Management team members in implementation of ServiceNow software package from CA Service Desk to improve company-wide communication
*Created, implemented and trained staff in various procedures and processes related to evolving Change Management processes in relation to ITIL processes
Assisted with the correct, timely and proper Change Management processes for over 1,000 servers, routers, switches and related Network equipment and peripherals.
*Collaborated with daily Change Advisory Board meetings, including producing daily reports in relation to the CAB meeting.
*Reviewing, approving or rejecting for cause approximately 70 tickets daily.
*Collaborated modifications of CA Service Desk to reflect Change Management requirements
*Collaborated with modification and implementation of CA Service Desk for Trizetto
I have obtained both the ITIL V2 and V3 certifications
- Microsoft Office Suite
- CA Service Desk
- Windows OS
- Dedicated Employee
- Fast Learner
If you are in search of change management personnel, you have come to the right place!