I'm currently an assistant store manager at a major auto parts store. i would welcome the opportunity to get back in the field of automotive consultancy.
Praises help jobseekers showcase strengths and stand out to employers.
Greet and document customers concerns about their vehicle
*Prepared and handled 15 to 25 repair orders daily.
*Advise customers about necessary service for routine maintenance and pending repairs also charges they would incur.
*Help identify mechanical problems by asking the customer as well as conducting a visual inspection on vehicle.
*Advised customers about inspection results and apprised customer of recommend corrective procedures, and prepare work order for needed repairs.
*Gave a detailed explanation of work performed.
*Handled customer complaints with satisfactory results.
Conducted weekly briefings and bi-monthly presentations to inform employer of the fixed operations departments process
*Processed manufactures warranties with a very high successful rate of approval
*Scheduled tasks to include keeping records of technicians work hours.
*Trained and coached automotive personnel individually or in groups to improve productivity and efficiency resulting in increased CSI scores
*Trained personnel to diagnose and correct and overcome any problematic concerns in the automotive service department.
*Responsible and monitored budgets for fixed based operations
Trained employees on several effective ways to handle customer relation issues
*Evaluate team and individual performance dealerships to increase efficiency as well as established goals.
*Assessed service advisors on effectiveness using a series of assessment programs.
*Have written and published service instructional programs for automotive dealerships.
*Trained personnel to increased productivity and profitability in both the service drive and service department
*Trained parts department personnel on parts inventory phase in/out criteria, price matrixes, source pricing, wholesale compensation, monitor special orders and all other parts department function.
Outlayed plans and setup a vehicle customization shop.
*Setup and organized the work flow in the service department
*Setup a fabrication facility to build customized Jeeps. It increased capacity from two Jeeps a week to five to seven a week, depending on build configuration
*Recruited potential employees
*Created a budget, cut irresponsible spending and created a monthly profit and loss report for general manager.
*Controlled and monitored payroll for twenty-four fixed operations personnel
*Increased awareness to customer of maintenance service and repairs
Fixed Operation and Finance/Insurance Training Specialist; Auto/Mate Dealership Management SystemsTravelled throughout the United States and trained automotive personnel on the use of dealership software we installed
*Advised and tailored the software for maximum use at dealerships
*Provided technical phone support from call center.
*Provided for follow-up training and consultation as needed.
*Constructed specialized reports to meet the request of clients
*Modified as needed the training curriculum for better client understanding
*As needed and requested, trained clients on their job duties to enhance proficiency.
Assist customers in the purchase of automotive items
*Monitor the P statement and make correction as needed to improve profitability
*Schedule personnel shift assignments
*Manage and control the store operations
*Assist the commercial sales department in obtaining new customers