Kenneth Murray

Praises help jobseekers showcase strengths and stand out to employers.

Work experience

Oversee quality control inspections, progress reports, negotiating and agreeing on quality procedures, assessing customer requirements and ensuring they are met.
*Develop and Implement Quality management systems
*Coordinate cross-training activities for staff and perform ISO 9001 audits
*Develop reports and analyze data to determine trends
*Lead a team to develop/adjust product specifications utilizing Root Cause Analysis-specifically fishbone and five why.
*Oversee several projects to improve organization performance.
*Collect and analyze production samples to evaluate quality.
*Confer with department supervisors and other personnel to assess progress and discuss needed changes.
*Assume program performance and aim to maximize ROI.

Hampton Inn
Customer Service Manager

Managed a team of front desk staff in order to provide efficient and courteous customer service to all hotel guests, ensuring an exceptional client experience.
*Provided departmental training initiatives, motivate team and work with them to make sure they abide by company policies and procedures.
*Conducted recruitment activities for all front desk staff, including reviewing resumes, interviewing, selection and new hire orientation.
*Development of customer insight methodologies, digital strategies and customer engagement.
*Perform daily audits

Advance Auto Parts

Oversaw the day-to-day activities and performance of 25+ employees. Provided extensive training to all employees regarding customer service as well as corporate policies and procedures.
*Audited and processed employee time and attendance records for payroll purposes.
*Directed store operations, including opening / closing the store, cash deposits, inventory control, store security and profit loss statements.

Limestone College
Masters, Management

Limestone College
Bachelors, Management