Oversee quality control inspections, progress reports, negotiating and agreeing on quality procedures, assessing customer requirements and ensuring they are met.
*Develop and Implement Quality management systems
*Coordinate cross-training activities for staff and perform ISO 9001 audits
*Develop reports and analyze data to determine trends
*Lead a team to develop/adjust product specifications utilizing Root Cause Analysis-specifically fishbone and five why.
*Oversee several projects to improve organization performance.
*Collect and analyze production samples to evaluate quality.
*Confer with department supervisors and other personnel to assess progress and discuss needed changes.
*Assume program performance and aim to maximize ROI.
Managed a team of front desk staff in order to provide efficient and courteous customer service to all hotel guests, ensuring an exceptional client experience.
*Provided departmental training initiatives, motivate team and work with them to make sure they abide by company policies and procedures.
*Conducted recruitment activities for all front desk staff, including reviewing resumes, interviewing, selection and new hire orientation.
*Development of customer insight methodologies, digital strategies and customer engagement.
*Perform daily audits
Oversaw the day-to-day activities and performance of 25+ employees. Provided extensive training to all employees regarding customer service as well as corporate policies and procedures.
*Audited and processed employee time and attendance records for payroll purposes.
*Directed store operations, including opening / closing the store, cash deposits, inventory control, store security and profit loss statements.