Kathryn Halsey
Flexible, Committed, Hard-Worker!
Agusta, GA 30830
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I'm a team player capable of coordinating effectively with colleagues to generate and maintain a rich pool of information. Also and excellent communicator with profound listening and speaking... show more

Praises

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Work experience
Technical Support Specialist

Respond to busy help desk customer requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, LANDesk or Incident Monitor help tickets.
Perform PC upgrades, IT equipment moves, AD updates, trouble ticket routing and FCR's in ITIL environment, remote software support of LAN and home users, password resets, Avaya headset maintenance, and other tasks as required.
Maintain customer IT inventory documentation for audit tracking.
Routinely monitor WAN and LAN connectivity using tools such as Orion and Netscan to locate down nodes.
Perform PC upgrades, IT equipment moves, AD updates, trouble ticket routing and FCR's in ITIL environment, remote software support of LAN and home users, password resets, Avaya headset maintenance, and other tasks as required.
Maintain IT inventory documentation for audit tracking.
Routinely monitor WAN and LAN connectivity using tools such as Orion and Netscan to locate down nodes.
and escalated major incidents to Tier II support specialists when necessary.


Electrolux
Call Center Representative

Addressed customer service inquiries in a timely and accurate fashion. Provided customers with accurate information. processed updates, troubleshoot issues, and resolve complaints.
Properly directed inbound calls in phone queues to improve flow. Performed clerical duties and tasks such as filing, faxing, dictation, and creating customer databases. Listened attentively to the callers needs to ensure a positive customer experience.

OfficeMax
Retail Sales Consultant

Recommended products based on customer needs. Computed sales prices, total purchases and received and processed cash or credit payment. Maintained knowledge of current sales promotion and exchange policies. Achieved and surpassed set sales quotas, maintaining individual metrics at or above market average. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Huddle House
Cashier/Server

Greeted customers entering the premise in a friendly and professional manner. Received and processed payments by cash, check, credit cards, and automatic debit. Balanced all receipt transactions at the end of the day for cash reconciliation. Resolved customer complaints and questions as needed.

Traits
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Dependable
I can be counted on to complete whatever task, objective, or job is needed.
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Flexible
I am able to adapt to new requirements, situations, or environments.
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Hardworking
I put my best effort into everything I do.

Education
Augusta Technical College
Certificate, Computer Support Specialist

Wilson High School
High School