KT Lena
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OAK PARK, IL 60302
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Work experience
ROMANO ORTHOPAEDIC CENTER
Practice Manager

Teamed with bootstrapping surgeon to open independent practice. Held multifaceted leadership role of policy, procedure and staff development.

*Implementation of client-facing and back-of-house procedures establishing care standards and improving workflow
*Utilization of non-physician providers to create and expand the medical practice increasing revenue and productivity
*Lead staff development and upskilling enhancing employee engagement and retention
*Coordinating with clinical, hospital, and surgical center staff to provide patients with consistent, high-quality care
*Maintaining, tracking and updating clinical, surgical, educational and on-call schedules for surgeons, fellows and physician assistants across three rotating locations
*Management of facilities and vendors
*Staff recruitment, onboarding and progress-tracking
*Payroll, Benefits and Compliance
*On-site IT coordinator

MIDWEST ORTHOPAEDICS AT RUSH
Administrative Assistant

Joint Replacement/Sports Surgery
*Liaised with clinical, hospital, and surgical center staff to deliver exemplary patient care
*Monitored and adjusted clinical, surgical and educational schedules for surgeons, fellows and PAs
*Ensured department's administrative procedures were executed according to surgical specifications
*Accurately and efficiently implemented department procedures to establish sustained flow of new and surgical patients across multiple locations

MIDWEST ORTHOPAEDICS AT RUSH
Appointment Coordinator

Central Scheduling
*Screened and scheduled appointments for region's premier orthopaedic surgeons in a high-volume call center
*Developed thorough understanding of commercial, IDPA and Medicare insurance protocols
*Consistently provided quality-driven customer service to patients, case managers, surgeons and health care administrators
*Achieved goals set by management by working accurately and efficiently with attention to detail

KGL INC
Office Administration and Operations

Contracted administrative and project management services for multiple clients including LeClaire, Inc., Petertil Design Partners, Forcade Associates and Wenzloff Home Management, to provide
*Negotiated, hired and managed vendor contracts
*Developed and maintained client and prospect databases, timelines, calendars and training schedules
*Led business development initiatives, including prospect research and production of marketing materials
*Provided administrative services

ARNSTEIN LEHR
Associate Systems Manager

Orchestrated multiple office relocations for HQ-Chicago, Illinois and Florida satellite offices
*Project Manager for facilities expansion of Chicago HQ, West Palm Beach and Boca Raton offices
*Inhouse construction project management for all aspects of expansion spaces including but not limited to vendor management, schematics, project timelines and punch-list resolution
*Internal Department automation, coordinate network installation, help desk management and support
*Applications trainer, training materials development
*On-call management of network support teams

Arnstein & Lehr
Supervising Manager

Docket and Legal Records Division. Supervise all staff. Custodian of Records.
Facilitate off-site storage spaces and vault locations, custodian of original documents
*Oversee all filings in State, Federal and Municipal Courts
*Court appearances for routine motion and trial calls.

Education
TRITON COLLEGE
High School, Business Admin