Joie Hogan
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Administrative Services Specialist
New Castle, DE 19720

•Highly adaptable, optimistic and team-oriented healthcare and human services professional •Refined administrative and clinical capabilities. •Trained in a medical office setting or... show more

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Work experience
Self Employed
Administrative Services Specialist

●Transcribe proposals for 3-5 small local businesses
●Revise and formatting papers for 5-10 local college students
●Redraft edited forms for 3-5 local businesses

Bureau Rehabilitation Program
Case Management Supervisor

●Recognized by director for remarkable client evaluation skills and the ability to locate and assist with obtaining community services for a caseload of more than 25 clients.
●Assisted with interviewing and hiring new employees.
●Interviewed clients 1 on 1, reviewed records, conducted assessments and conferred with other professionals to develop an individualized treatment plan for each patient.
●Counseled clients in individual or group sessions (15-20 clients) to assist them in dealing with substance abuse, mental, physical or sexual abuse, poverty, unemployment and homelessness.
●Referred patients, clients, and/or family to community resources for housing or treatment to assist in recovery from mental illness or chemical dependency.
●Acted as a mediator to resolve conflict between 2 or more clients.
●Operated as facility director when required.

Fresenius Medical Care
Registered Nurse

●Recognized by more than 30 patients for being a nurse who truly cared about them and always made them feel important.
●Made an independent decision to send a patient with extremely high blood pressure and chest pain out 911 being instructed to administer nitroglycerin, which was unsuccessful. Later confirmed patient did have a mild heart attack. The nurse practitioner commended me for my quick action in solving the problem without consultation.
●Administered 1-2 medications to over 60 patients per week.
●Monitored patients' weight before their 3 ½ - 4 hour treatment to determine how much fluid needed to be removed from their system; dependent upon their intake between treatments.
●Educated 10-15 non-compliant patients continuously about effects of excess fluid intake.

Christiana Care Health System
Nurse Extern/Safety Companion

●Acknowledged 4-5 times by management when patients mentioned me by name in the survey for providing exceptional care during their hospital stay
●Turned or re-positioned bedridden patients every 2 hours to prevent bedsores.
●Monitored patients on suicide precaution and documented behavior every ½ hour- 1 hour.

Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Ambitious
I am strongly driven to succeed.
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Confident
I am self-assured in my skills and talents, and I'm willing to take on challenges and risks.
Education
Wilmington University
Masters, Administration of Human Services
WILMINGTON UNIVERSITY
Masters, Administration of Human Services
DELAWARE TECHNICAL AND COMMUNITY COLLEGE
Associates, Nursing
WILMINGTON UNIVERSITY
Bachelors, Behavioral Science
DELAWARE TECHNICAL AND COMMUNITY COLLEGE
Certificate, American Sign Language
Certifications & licenses
Medical Billing and Coding
Penn Foster

In progress

Skills
  • Data Entry
  • Customer Service Skills
  • Microsoft Office
  • Broad Medical Terminology
  • Medical Billing
  • Exceptional Organizational Skills
  • Exceptional Patient Care
  • Recorded Patient Medical Histories
  • Center Management Experience
  • Multi-tasker
  • CPR/First Aid
  • Medication Administration
  • Record Keeping
  • Conflict Resolution Skills
  • Patient Education
  • Team Building
  • Substance Abuse Counseling
  • Interviewing & Hiring
  • Writing & Editing
Volunteering
United Way of Delaware
Intern

●Completed an extensive administrative project
●Assisted with the annual turkey drive which benefited over 100 families
●Took part in the reading fair for a local school district where we encouraged parents and other family members to dedicate at least 15 minutes of their time per week to read to students at a local school

Rick VanStory Resource Center
Intern

●Held nightly groups for discussion or activities
●Encouraged clients to focus on identifying what triggered their substance use
●Offered suggestions for alternative ways to react to their triggers
●Encouraged them to interact with each other to gain different perspectives

Links
LinkedIn

LinkedIn Profile