Maintain a professional relationship and establish rapport with existing clients.
Actively listen to client's needs and communicate with company owner to ensure client receives the quality of service they are looking for.
Clean all surfaces including but not limited to: floors, toilets, sinks, walls, baseboards, cabinets, refrigerators, etc.
Streamline communication between clients, technical staff, corporate, drivers, and administration staff.
data-entry, CRM component, Microsoft Office, multiple phone lines, scheduling, shipping and receiving, outsourcing, FedEx, USPS and UPS shipping management programs, multi-tasking, customer service, attention to detail, shorthand, logistics.
Safely transport clients to and from casino and/or hotel.
Safe driving and food preparation
Cashier and telephone responsibilities
Customer Service, retention and sales
FCA and FLA certification
Singularly redesigned entire product coding system as well as remapped driver's routes for Albuquerque, Santa Fe, Rio Rancho and Los Lunas.
MS Office proficiency
Training and performance evaluations of new hires.
- Accurate Cash/ Credit Card Handling
- Answered Phones
- Data Entry
- Handled Volatile Customer Situations
- Customer Inquiries
- Customer Retention Goals
- Troubleshooting Technical Issues
- Analytical Problem Solver
- Defensive driver training
- Judgment and Decision Making
- Communication skills
- Basic Clerical Knowledge
- Active Listener
- Active Learning
- Account Reconciliation
- Behavior Management Techniques
- Batch Summary Reports
- Exceptional Organizational Skills
Experience leading a team of 10+