Jack O'Brien
Support Specialists
Northampton, MA 01053

I have excellent communication and interpersonal skills, and the ability to work efficiently with all organizational levels. I have a great aptitude to work independently at different assigned... show more

1 person praised Jack

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Work experience
State Street Inc
Help Desk Support Specialists

Responsible for assisting our Network team with monitoring the Windows 2008 R2, and 2012 Servers.
Including all software installs, updates for Windows desktop and Windows notebook computers.
Diagnose, troubleshoot, and resolve client issues with hardware maintenance, installations and upgrades.
Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
Answered phone calls, greeting clients, and scheduled appointments.

UMass Boston

Created and scheduled SQL Server DTS packages to transfer data between servers and excel spreadsheets as well as uploading data from MS Access databases.
Developed various user-friendly screens to serve as an interface between the user and back end SQL Server tables. These screens were developed using VB and Access.
Maintained and enhanced Visual FoxPro screens which serve as an interface between the user and Visual FoxPro tables.
Maintained and enhanced Visual FoxPro tables and programs which are currently used to bill customers in one division of Track Data.

Boston Architechtural College
IT Support Desk Technician

Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed.
Coordinated workflow to ensure effective overall operations in the department.
Consulted with system users on specific project requirements designating priority.
Routinely inspected all supported hardware, identifying all potential problems and repairing the same.

Legal Seafoods
Seafood Packer

Used slicing equipment to cut fish products per size specifications.
Performed quality assurance of fish products.
Prepared packaging and applied appropriate labeling.
Position was contracted through temporary staffing agency.

I can be counted on to complete whatever task, objective, or job is needed.
I pay careful attention to detail.
I am able to find new and unique ways to achieve goals and bring a job or task to completion.
UMass Boston
Bachelors, Computer Science
  • Building Customer Service
  • Troubleshooting
  • Analytical Problem Solver
  • Fast Learner