Jack O'Brien
Support Specialists
Northampton, MA 01053
Follow

I have excellent communication and interpersonal skills, and the ability to work efficiently with all organizational levels. I have a great aptitude to work independently at different assigned... show more

Praises
1 person praised Jack
veteran

Praise Highlights

In a community forum like Jobcase it is vitally important for contributors to not only respond to their fellow members, but to do so articulately and to ensure their reply is one of substance and...

is a fellow Jobcaser with Jack


Praises help jobseekers showcase strengths and stand out to employers.

Work experience
State Street Inc
Help Desk Support Specialists

Responsible for assisting our Network team with monitoring the Windows 2008 R2, and 2012 Servers.
Including all software installs, updates for Windows desktop and Windows notebook computers.
Diagnose, troubleshoot, and resolve client issues with hardware maintenance, installations and upgrades.
Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
Answered phone calls, greeting clients, and scheduled appointments.


UMass Boston
Programmer

Created and scheduled SQL Server DTS packages to transfer data between servers and excel spreadsheets as well as uploading data from MS Access databases.
Developed various user-friendly screens to serve as an interface between the user and back end SQL Server tables. These screens were developed using VB and Access.
Maintained and enhanced Visual FoxPro screens which serve as an interface between the user and Visual FoxPro tables.
Maintained and enhanced Visual FoxPro tables and programs which are currently used to bill customers in one division of Track Data.

Boston Architechtural College
IT Support Desk Technician

Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed.
Coordinated workflow to ensure effective overall operations in the department.
Consulted with system users on specific project requirements designating priority.
Routinely inspected all supported hardware, identifying all potential problems and repairing the same.

Legal Seafoods
Seafood Packer

Used slicing equipment to cut fish products per size specifications.
Performed quality assurance of fish products.
Prepared packaging and applied appropriate labeling.
Position was contracted through temporary staffing agency.

Traits
resume-trait-icon-set
Dependable
I can be counted on to complete whatever task, objective, or job is needed.
resume-trait-icon-set
Focused
I pay careful attention to detail.
resume-trait-icon-set
Resourceful
I am able to find new and unique ways to achieve goals and bring a job or task to completion.
Education
UMass Boston
Bachelors, Computer Science
Skills
  • Building Customer Service
  • Troubleshooting
  • Analytical Problem Solver
  • Fast Learner