Irene Taylor
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Flier of the friendly skies
Hialeah, FL

Experienced travel consultant in the Ft. Lauderdale & Miami areas seeking an administrative position in the travel industry.

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Work experience
Delta
Flight Attendant

Attended preflight briefings on details of the flight.
Ensured that adequate supplies of refreshments and emergency equipment are on board.
Demonstrated the use of safety and emergency equipment.
Ensured all passengers have seat belts fastened and ensure other safety requirements are met.
Served and sometimes sold beverages, meals, or snacks, and took care of passengers’ needs, particularly those with special needs.

Spirit Airlines
Customer Service Agent

Greeted and check-in passengers.
Created new reservations or modify existing reservations when necessary to ensure customer reached destination.
Professionally managed customer concerns until resolution.
Organized safe loading and unloading of our customers on and off the aircraft

Capitol Travel and Cruises
Booking Agent

Collected payment for transportation and accommodations from customer.
Worked with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Computed cost of travel, Hotel, accommodations, and family vacation package including tour's costs.
Booked transportation and hotel reservations, using computer terminals and/or telephone.
Planned, describe, arrange, and sold itinerary tour packages and offered promotional travel incentives offered by various travel carriers.

Traits
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Ambitious
I am strongly driven to succeed.
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Passionate
I am enthusiastic, positive, and eager to do great work.
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Problem-solver
I am skilled in finding solutions to difficult issues.
Education
City College Miami
Bachelors, Project Management
Hialeah Gardens High School
High School