Heather H
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4 people praised Heather
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Praise Highlights

Heather is an awesome member of the Jobcase community. She is sharp, articulate, and shows a genuine compassion for her fellow Jobcasers. Between giving helpful replies and jumping on the...

is a fellow Jobcaser with Heather

Provides AWESOME advice to other Jobcasers and uses her wealth of knowledge and experience to draw real examples in order to illustrate her points to them. A class act, and an amazing member of the...

is a fellow Jobcaser with Heather

Very nice

is a fellow Jobcaser with Heather


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Work experience
PHH Mortgage
Case Manager

The First Mortgage Single Point of Contact (SPOC) serves as an easily accessible and reliable single point of contact for each borrower while eliminating confusion in the loss mitigation and foreclosure processes
*Execute homeowner assistance programs offered by Investors and Insurers including the Treasury's Home Affordable Modification Program.
*Evaluated the credit, income and assets of borrowers to determine risk and repayment ability
*Process files to ensure that loss mitigation requests are routinely communicate and coordinate with customers in the process of foreclosure.
*Support the Dialer analyst to effectively run calling campaigns, which target the appropriate customers at the right time of the month.
*Communicates effectively with individuals up, down and across the organization; interacts with leadership teams from other Servicing operational areas on a daily basis.
*Conduct Training and development classes for the customer escalations portal for level one and level 2 complaints of all new single point of contact case managers.


Shelby, Inc
Site Administrator/HR Assistant/Admin

Input all incoming and outgoing invoices on shipments
*Ensure our clients database is up to date with all invoices for all incoming and outgoing shipments
*Keep all safety forms and permits up to date
*Keep the attendance log and ensure all employees get equal hours per week
*Assist the Division Manager with Proposals, projects or other tasks

Phelan Hallinan Schmeig, P.C
Legal Assistant

Provided initial outstanding tax and utility information to the client on the property being foreclosed on
*Obtained invoices from township/utility companies for outstanding balances
*Invoiced, sent checks out for clients that wanted our firm to send payment on their behalf
*Kept in contact with the client to be sure payment is made so that the property did not go to tax sale
*Assisted clients with avoiding a property going to tax sale, also assisted clients with properties that have gone to tax sale
*Worked with the client and the Township attorney during a tax foreclosure to avoid our client losing their interest in the property
*Responsible for clearing all titles for FHA files by the due date before conveying to HUD

Tucker Company
Assistant to the

Supported the VP and Service Department by typing correspondence, maintaining calendars and contacts
*Made travel arrangements for VP of Operations
*Fill-in person for answering phones and routing in-bound calls
*Maintained the broadcast email and fax lists
*Coordinated Customer and Carrier of the month programs
*Managed all new carriers by inputting, tracking, tracing and updating the Act and Aljex databases with dispatched and suggestive routings
*Responsible for Kitchen Management and Equipment Maintenance
*Coordinated Carrier Council and Carrier Golf Outings
*Coordinated orientations and trainings
*Hiring Coordinator for Interviews and Caliper tests
*Coordinated in-house awards and recognition programs
*Researched Carrier billing problems
*Updated company graphs and charts with weekly Service Department numbers
*Generated and circulated operation reports
*Responsible for all corrective action-contact with the carrier when issues came up until they are resolved and both parties are satisfied

Bank of America Corporate Insurance Agency
Administrative Assistant

Independently initiated and executed new and renewal RFQ (Request for Quote) processes from original
census request to completion of spreadsheets and final proposal preparation:
*Obtained pre-renewal census
*Analyzed information and set up RFQ
*E-mailed RFQ's to insurance carriers and follow-up
*Analyzed quotes and organized into spreadsheets
*Prepared final presentations
Maintained communication with producer and account management teams to keep them apprised of client
activity
*Working knowledge of Health, Life, Dental, LTD, and STD products

Organized and prepared materials for client open enrollment meetings
Ongoing maintenance of client files and maintained appointment schedules
Assisted in various projects
Answered incoming calls, and directed them to the correct parties
Handled incoming, and outgoing Fed Ex, UPS and DHL packages
Updated and entered employee benefits into the BenefitPoint System

Horizon Keystone Financial LLC
Credit Processor

Contact person for legal procedures and documents for leasing products
*Inputted and processed credit applications, pulled customers credit report, as well as the D business report
*Prepared all lease documents being sent to the customer
*Interacted with lenders, customers and vendors on a daily basis to retrieve leasing information
*Reviewed incoming lease documents to ensure accuracy before sending to the banks for final funding
*Maintained contact with various banks through out the leasing process
*Followed up with customers to ensure equipment was delivered and installed properly
*Handled all bookings once we received funding checks from the bank
Produced monthly reports on the status of regional loans

Cendant Mortgage Company
Government Specialist

Reviewed government loan documents and re-disclosed any requested changes
*Maintained contact with customers, government agencies, and vendors to ensure timely submission to
Government agencies
Exceeded daily loan quota up to 30% by processing up to 100 loans (against a quota of 70), while
assuming additional responsibilities
Ensured high accuracy of loan documents, re-disclosing requested changes within required 60-day time
Frame
Provided timely information to Customer Service Representatives ensuring accurate loan information
conveyed to customers
Provided flexibility of overtime when necessary to ensure the department reach and exceed monthly goal

Atlanta Aviation International
Administrative Assistant

Processed orders for aviation parts
*Administered assistance to caller in need of order information
*Handled accounts payable and accounts receivable as well as payroll

Will Moor School of Gymnastics
Administrative Assistant

Administered assistance to callers in need of information
*Scheduled classes, handled fall enrollment
*Accounts Receivable, payments from customers and the banking deposits