Heather Delacruz
Waikoloa, HI 96738
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Not sure of my purpose on this planet yet but while I figure it out, I want to help others find their own self worth and know that when one door closes, another will open. If for some reason it's... show more

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Work experience
Waikoloa Restaurant Bar
Server

Take food orders and relay orders to kitchens or serving counters so they can be filled.
Monitor food distribution, ensuring that meals are delivered to the correct recipients
and that guidelines, such as those for special diets, are followed.
Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
Stock service stations with items such as ice, napkins, or straws.
Total checks, present them to customers, and accept payment for services.
Assist staff/team members with additional duties as needed (seating guests,
washing/restocking barware, notify proper personnel of low items for stocking)


Hapuna Beach Resort
Server

Moved and arranged tables, chairs and place settings and organized seating for groups with special
needs.
Skillfully promoted items on beverage lists and restaurant specials.
Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded
accurate drink orders.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Kept facility compliant with health codes, sanitation requirements and license regulations.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
and courteously.
Assertively upsold alcoholic beverages, appetizers and desserts.
Quickly recorded transactions in MICROS system to deliver prompt service.
Resolved guest complaints quickly and efficiently.
Served beverages, breads and butter and replenished items as necessary.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages
and ingredients.
Followed all safety and sanitation policies when handling food and beverage to uphold proper
health standards.
Maintained complete knowledge of restaurant menu, including daily specials.
Developed and maintained positive working relationships with others to reach business goals.
Established and maintained a positive work environment.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Folded napkins throughout the day to maintain an adequate supply.
Stocked and maintained cleanliness of stations.
Continually monitored dining rooms for seating availability, service, safety and well-being of
guests.
Routinely supported other areas of the restaurant as requested, including answering telephones
and completing financial transactions for other staff.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Assisted co-workers whenever possible.

Hapuna Beach Prince Hotel
Server/Room Service Attendant

Assist host or hostess by answering phones to take reservations or to-go orders, and by
greeting, seating, and thanking guests.
Prepare tables for meals, including setting up items such as linens, silverware, and
glassware.
Present menus to patrons and answer questions about menu items, making
recommendations upon request.
Take orders from patrons for food or beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as
required.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift
or for large parties.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Check with customers to ensure that they are enjoying their meals and take action to
correct any problems.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Collect payments from customers.

Waimea Urgent Care
Medical Assistant

Greet and log in patients arriving at office or clinic.
Perform general office duties, such as answering telephones, taking dictation, or
completing insurance forms.
Inventory and order medical, lab, or office supplies or equipment.
Set up medical laboratory equipment.
Change dressings on wounds.
Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine
diagnostic tests.
Contact medical facilities or departments to schedule patients for tests or admission.
Perform routine laboratory tests and sample analyses.
Help physicians examine and treat patients, handing them instruments or materials or
performing such tasks as giving injections or removing sutures.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare
them for testing.
Clean and sterilize instruments and dispose of contaminated supplies.
Authorize drug refills and provide prescription information to pharmacies.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Record patients' medical history, vital statistics, or information such as test results in
medical records.

Waimea Urgent Care
Medical Assistant

Interacted with all necessary partners throughout the establishment including physicians, nursing
staff, technicians, and medical assistants.
Electronically input test orders requested by clients.
Welcomed patients and inquired as to their wellbeing since their last treatment.
Changed sterile dressings.
Assisted with patient transfer and ambulation.
Collected, organized and restocked supplies in all units.
Tested and recorded blood glucose levels.
Prepared initial patient charts for admission.
Maintained a safe and clean environment up to infection control standards.
Monitored expiration of medical supplies and medications.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Maintained detailed records of test results by entering data and patient information into computer.
Reported any unusual circumstances in the patients' condition or environment.
Ordered and prepared reagents and supplies.
Obtained information about clients' medical history, drug history, complaints and allergies.
Collects patient specimens and data, including vital signs, input/output and other delegated
measurements.
Escorted patients to examination rooms.
Ensured collection of lab specimens by appropriate lab courier.
Maintained accurate records of patient care, condition, progress and concerns.
Entered patient, procedure and equipment into computer system.
Performed routine housekeeping functions.
Maintained a clean, healthy and safe environment.
Assisted physicians in follow-through of care.
Measured patient pulse oximetry.

Kapiolani Medical Center for Women and Children
Medical Assistant
Kapiolani Medical Center for Women and Children
Medical Assistant/Receptionist

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Answer telephones and direct calls to appropriate staff.
Schedule and confirm patient diagnostic appointments, surgeries, or medical
consultations.
Interview patients to complete documents, case histories, or forms, such as intake or
insurance forms.
Complete insurance or other claim forms.
Transmit correspondence or medical records by mail, e-mail, or fax.
Maintain medical records, technical library, or correspondence files.
Perform various clerical or administrative functions, such as ordering and maintaining
an inventory of supplies.

Nursefinders ­ Honolulu, HI
Medical Assistant

Interacted with all necessary partners throughout the establishment including physicians, nursing
staff, technicians, and medical assistants.
Electronically input test orders requested by clients.
Welcomed patients and inquired as to their wellbeing since their last treatment.
Changed sterile dressings.
Assisted with patient transfer and ambulation.
Collected, organized and restocked supplies in all units.
Tested and recorded blood glucose levels.
Prepared initial patient charts for admission.
Maintained a safe and clean environment up to infection control standards.
Monitored expiration of medical supplies and medications.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Maintained detailed records of test results by entering data and patient information into computer.
Reported any unusual circumstances in the patients' condition or environment.
Ordered and prepared reagents and supplies.
Obtained information about clients' medical history, drug history, complaints and allergies.
Collects patient specimens and data, including vital signs, input/output and other delegated
measurements.
Escorted patients to examination rooms.
Ensured collection of lab specimens by appropriate lab courier.
Maintained accurate records of patient care, condition, progress and concerns.
Entered patient, procedure and equipment into computer system.
Performed routine housekeeping functions.
Maintained a clean, healthy and safe environment.
Assisted physicians in follow-through of care.
Measured patient pulse oximetry.

Nursefinders, Inc
Medical Assistant
Kohala Family Health Center
Medical Assistant/Receptionist

Show patients to examination rooms and prepare them for the physician.
Help physicians examine and treat patients, handing them instruments or materials or
performing such tasks as giving injections or removing sutures.
Interview patients to obtain medical information and measure their vital signs, weight,
and height.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Record patients' medical history, vital statistics, or information such as test results in
medical records.
Perform routine laboratory tests and sample analyses.
Contact medical facilities or departments to schedule patients for tests or admission.
Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine
diagnostic tests.
Set up medical laboratory equipment.
Change dressings on wounds.
Perform general office duties, such as answering telephones, taking dictation, or
completing insurance forms.
Keep financial records or perform other bookkeeping duties, such as handling credit or
collections or mailing monthly statements to patients.
Inventory and order medical, lab, or office supplies or equipment.

Waikoloa Beach Marriott Resort Spa ­ Waikoloa Village
Cocktail Server

Reviewed identification in adherence with state and federal laws for serving alcohol.
Ensured superior service and efficiency at all times.
Served alcoholic and non-alcoholic beverages in a bar environment.
Maintained a clean and organized bar area, including bar tables and chairs.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Established and maintained a positive work environment.
Developed and maintained positive working relationships with others to reach business goals.
Quickly set up and cleared tables and stocked all service stations.
Continually monitored dining rooms for seating availability, service, safety and well-being of
guests.
Bussed and reset tables and kept dining room and work areas clean.
Delivered quality service by providing a warm and welcoming environment.
Adhered to safe work practices.
Processed credit cards, checks, gift cards and coupons.
Moved and arranged tables, chairs and place settings and organized seating for groups with special
needs.
Monitored guest for intoxication and immediately reported concerns to management.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely supported other areas of the restaurant as requested, including answering telephones
and completing financial transactions for other staff.
Assisted co-workers whenever possible.
Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
Assertively upsold alcoholic beverages, appetizers and desserts.
Skillfully promoted items on beverage lists and restaurant specials.
Set dining tables according to type of event and service standards.
Folded napkins throughout the day to maintain an adequate supply.
Consistently provided professional, friendly and engaging service.
Ensured compliance with relevant regulatory employment rules and standards.
Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Maintained an atmosphere of enthusiastic customer service.

Waikoloa Beach Marriott Resort Spa
Server/Cocktail Waitress

Assist host or hostess by answering phones to take reservations or to-go orders, and by
greeting, seating, and thanking guests.
Inform customers of daily specials.
Present menus to patrons and answer questions about menu items, making
recommendations upon request.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for
consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as
required.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Prepare tables for meals, including setting up items such as linens, silverware, and
glassware.
Bring wine selections to tables with appropriate glasses, and pour the wines for
customers.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift
or for large parties.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as
required.
Prepare checks that itemize and total meal costs and sales taxes.
Collect payments from customers.

Hapuna beach prince hotel
Server
Waimea urgent care
Medical assistant/receptionist
Medical Assistant

care to clinics/facilities to fulfill necessary
open positions such as Kailua-Kona Veterans Affairs Clinic, Costco Bone-Density
Clinic, Tripler Army Medical Center
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Interview patients to obtain medical information and measure their vital signs, weight,
and height.
Record patients' medical history, vital statistics, or information such as test results in
medical records.
Authorize drug refills and provide prescription information to pharmacies.
Clean and sterilize instruments and dispose of contaminated supplies.
Prepare and administer medications as directed by a physician.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare
them for testing.
Help physicians examine and treat patients, handing them instruments or materials or
performing such tasks as giving injections or removing sutures.
Perform routine laboratory tests and sample analyses.
Contact medical facilities or departments to schedule patients for tests or admission.
Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine
diagnostic tests.
Change dressings on wounds.
Inventory and order medical, lab, or office supplies or equipment.

Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Hardworking
I put my best effort into everything I do.
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Team-player
I care deeply about the success of the group or company of which I am a part.
Education
State of Hawaii Liquor Commission

National Healthcareer Association
Pearl City High/Kohala High SchoolUniversity of Southern Colorado-Pueblo Colorado
High School
Certifications & licenses
CCMA, CPT, CET
National Healthcareer Association

Certified Clinical Medical Assistant, Certified EKG Technician, Certified Phlebotomy Technician. Currently expired but willing to update given the appropriate circumstance


CMA
Health Resources, State of Hawaii

Certified Nurse Aide, currently expired, though willing to update given the circumstance

Skills
  • Able to lead as well as be a team player. Great communication skills, listening and conversing. Hands on, quick learner.