gwendolyn charles
HOUSTON, TX 77016
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Praises

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Work experience
Charles Roofing and Repairs

Customer Service rep.. To process new bids for new jobs. Type up new contracts and schedule appointments. Also quote amount for jobs. Ran errands and made bank runs as well.


Adecco/Verizon Wireless

Customer service.. I worked for this company as a temp (was assigned to Verizon wireless where they hired me on perm). Where I took incoming calls for cellular service.

Coventry Health Care

Claims Rep.... To process medical claims. Also, to assist with customer service questions from customer service representatives. Medical claims for Medicare. From 80 to 185 claims a day.

United Healthcare Services Inc
Sr. Customer Service Rep

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Customer service representative for claims from members and providers. Mostly took provider calls and also assisted with given inform on if the claim was paid or denied. I gave resolutions to the providers. I did research for any claims issues.

Verizon Wireless

Answer incoming calls from customers in regards to the phones and also activate their phones. This was a cellular company. Assisted supervisor when she was out of the office with watching the team and making sure all of our team metrics were met. My average calls per day was 102 calls and hand and handle time of 2:12 and no unavailable time.

Chase Bank

Customer Service Rep... Answering incoming calls from members about banking information and also helping customers with the banking needs. Handled high dollar clients. In select banking. I was moved to several different departments with this company. Handled 115 calls per day.

Education
Success Business Institute

American Business Institute
Word processing specialist