Gina Langum-Agbodo
RANCHO CUCAMONGA, CA 91739
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Work experience
Etiwanda School District/PE
Instructional Aide

Assists head PE Coach and personnel with the development and presentation of learning materials, instructional and physical education exercises. Assist students in safe learning, recreational activities, and physical education to promote independent physical, social, and motor skills development. I back-up front office phones, file student records, distribute mail and work in the Library.


Lereta/Disbursement Processor I

Disbursed property taxes on loans from escrow accounts. Prepared wire forms for payments over a million dollars, created transmittals for Central Mailing Team to generate checks.

Student Support Representative

40 hours a week. Education-to-Go (ed2go), a Cengage Learning Company, Temecula, CA. Mrs. Sue Allen, (951) 491-8916. Served as a Student Support Representative at ed2go. In this capacity, troubleshot and answered questions that students had with their on-line classes. Reset passwords, updated records, and did step-by-step troubleshooting, such as explaining what type of software is needed for the class and how do they download or set up their personal computer to prepare for the classes. Answered various questions that would be typical of on-line classes by email.

USDA
Ag-Data Specialist

Mr. James Klemp, (816) 823-4247. As an Ag-Data Specialist, Hardcoded/wrote PC-
Applications in Microsoft Access 97 and Access 2003. Worked on a 1st Tier IT-Helpdesk.
Created and updated Excel spreadsheets, updated webpages using FrontPage. These applications allowed the users in my office to retain data, run queries and produce reports needed for their daily processes. I assembled a team and conducted Outlook 2003 classes for over 100 employees in my office.

Ag-Data Technician

James Klemp, (816) 823-4247. As an Ag-Data Technician, assisted the Ag-Data Specialist in troubleshooting hardware/software problems for the employees of the Kansas City Commodity Office.

*Loaded software packages on the PC's of employees of my office.
*Replaced memory chips and hard drives.
*Assisted employees with printer, mouse, disk problems, network connections, etc.
*Conducted fast-track classes for Microsoft Word 97 for new employees.

Secretary

40 hours a week. In the Warehouse Examination Division and the Planning and Analysis Division, USDA/FSA/KCCO, Kansas City, MO. Mrs. Donna Ryles, (816) 926-1505. As a Secretary I analyzed situations and developed solutions for all staffing related duties.
*Typed and/or reviewed all outgoing correspondence. Prepared and submitted the Time and Attendance for over 72 divisional personnel, for payroll purposes.
*Answered divisional phone lines and directed callers to the appropriate person.
*Produced Training/Travel budget reports for my division.
*Maintained office automated equipment such as; fax machines, printers, and copiers. Handled all the procurement of office equipment and office supplies.
*Made travel arrangements and initiated all travel documents for my office.
*Kept my division chief, branch chiefs and all my staff updated with the latest staffing related information, such as: meetings, health fairs, new procedures and new laws and regulations that is related to benefits and to their daily work processes.
*Ordered all office supplies using the most cost-effective methods
*Worked on a detail to the Human Resources (HR) department to cross-train for 30-days. Worked in the Employment Branch. Processed and typed Vacancy Announcements, answered phones, and updated callers about the vacancies that were posted.

Monogram Credit Retailer/a GE Capital Company
Collector

As a collector, my job required me to communicate with the public. Telephoned customers who had late payments and planned arrangements to bring the account out of collections. Actively listened to the customer to correctly document information. Clearly explained why I was calling, and educated the customer about their: billing dates, due dates, amount due, and why payment on the account was essential to prevent the customer from being reported to the credit bureau. This job gave training in negotiation skills, so my conflict resolution skills were sharp. My goal was to help the customer get out of collections and help the company collect on accounts. Always strived for a win/win solution. Customer service was a necessity in this job.

School District
PE Instructional Aide/Administrative Assistant
Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Communicator
I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
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Friendly
I am cheerful, kind, polite, and interested in what others have to say.

Education
Mid-America Nazarene University
Bachelors, Management/Human Relations