veteran
David Humphries
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Freelance Embedded Engineer
Smyrna, GA 30080

Innovative Problem Solver - Known for diving deep into problems and finding root cause and providing resolutions.

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Work experience
AUTOMATED LOGIC CORPORATION
SENIOR SYSTEM ANALYST

Diagnose problems and determine resolutions in a high-volume customer care center. Prioritize workload to ensure efficiency.
Establish Scope of Work , Standard Operating Procedures and Sequence of Operation for automation systems.
*Customer Relationship: Answer customer questions in full, paying attention to detail and meeting each customer's specific needs. Provide effective follow-up and lead by example with enthusiasm and expert knowledge of all services and products.

APPLE INC
SENIOR APPLECARE AGENT

Diagnose problems and determine resolutions in a high-volume customer care center. Prioritize workload to ensure efficiency.
*Customer Relationship: Answer customer questions in full, paying attention to detail and meeting each customer's specific needs. Provide effective follow-up and lead by example with enthusiasm and expert knowledge of all services and products.Received an award for 100% customer satisfaction for a quarter. Consistently performed in the top 1% of all AppleCare.

GENERAL ELECTRIC SIEMENS
POWER ANSWER CENTER ANALYST

Provided technical documentation to field service engineers and maintenance technicians.
*Oversaw project management and technical installation of Siemens power monitoring systems for INP North America.
*Ensured the scope of work and performance outcomes were achieved.

INVENSYS POWERWARE
FIELD SERVICE ENGINEER

Coordinated maintenance, repair and sales for uninterruptable power systems.
*Answered technical questions regarding system performance and made upgrade recommendations. Achieved consistently high levels of customer satisfaction.
*Established scope of work and root cause analysis.

TELE-TECH COMPANY, INC
IT SPECIALIST

Managed help desk queue, server installation, router configuration, and installation and support for three regional offices.
*Successfully supported nearly 200 people and received positive feedback for timely problem resolution and efficiency.

U.S. NAVY
FIELD SERVICE ENGINEER

As nuclear trained electrical technician, worked with multiple styles of nuclear power generation systems used on carriers for all defense systems such as launching aircraft, radar and close proximity defense. Provided technical updates to senior staff.
*Obtained a high frequency specialization and managed a team of 10 to upgrade and repair existing distribution system.
*Stabilized the system and improved reliability and combat readiness. System work was completed in under 5 days (a high speed trip across the Atlantic) and duties performed without incident or outage during Desert Shield/Storm.
*Earned a Navy Achievement Medal in this highly visible role.

United Technologies
Lead System Specialist
Education
Liberty University
Bachelors, Mathematics Management Information Systems