veteran
David Humphries
Freelance Embedded Engineer
Smyrna, GA 30080
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Innovative Problem Solver - Known for diving deep into problems and finding root cause and providing resolutions.

Praises

Praises help jobseekers showcase strengths and stand out to employers.

Work experience
AUTOMATED LOGIC CORPORATION
LEAD SYSTEMS ENGINEER

Solely created a process for legacy data migration to current open source data warehouses, creating a solution to a
major issue with the existing software that was causing data loss for customers, negatively impacting their business
processes. Improved the data migration to address the issue but also enhance the process.
Verified sensor performance and successfully implemented design challenges in the Apple Cupertino and NYU
Langone projects.
Install web application to record data, provide graphical user experience that allows for parameter adjustment
providing an effective control interface to monitor system function and trends to the customer.
Develop programs that act on sensor data and conform to a customer specified sequence of operations allowing the
customer to achieve performance goals.
Effectively implement communications network spanning multiple protocols: TCP/IP, BACnet, Modbus.
Travel to customer sites to start-up, commission and troubleshoot building automation and control systems ensuring
customer design and performance standards are achieved.
Successfully integrate sensor operation and establish control parameters to achieve an automated sequence of
operation.
Manage customer specified database used for the collection and presentation of system performance enabling trend
analysis, reporting and benchmark adjustment.
dphumphries@gmail.com 404-723-2160 LinkedIn Profile


AUTOMATED LOGIC CORPORATION
SENIOR SYSTEM ANALYST

Diagnose problems and determine resolutions in a high-volume customer care center. Prioritize workload to ensure efficiency.
Establish Scope of Work , Standard Operating Procedures and Sequence of Operation for automation systems.
*Customer Relationship: Answer customer questions in full, paying attention to detail and meeting each customer's specific needs. Provide effective follow-up and lead by example with enthusiasm and expert knowledge of all services and products.

APPLE INC
SENIOR APPLECARE ANALYST

Successful mentor and team leadership roles.
Received Apple award for 100% customer satisfaction.
Consistently performed in the top 1% of AppleCare employees.
Provide world-class customer support and technical troubleshooting to thousands of worldwide customers and internal
employees to improve the user experience with Apple software, services and devices.
Interpret customer goals and use system settings, logs and performance metrics to establish a root cause of the
customer experience and determine best course of action to achieve the desired behavior.
Answer customer questions in full, displaying mindfulness and meeting each customer's specific needs.
Provide effective follow-up and lead by example with enthusiasm and expert knowledge of all services and products.

APPLE INC
SENIOR APPLECARE AGENT

Diagnose problems and determine resolutions in a high-volume customer care center. Prioritize workload to ensure efficiency.
*Customer Relationship: Answer customer questions in full, paying attention to detail and meeting each customer's specific needs. Provide effective follow-up and lead by example with enthusiasm and expert knowledge of all services and products.Received an award for 100% customer satisfaction for a quarter. Consistently performed in the top 1% of all AppleCare.

GENERAL ELECTRIC SIEMENS

Research solutions for field service engineers and maintenance technician experiences in the field to aid in the maintenance,
installation, startup and repair of GE turbine generators installed worldwide.
Provide processes, parts lists and specifications to ensure proper operation and design standards were achieved.
Oversaw project management and technical installation of Siemens power monitoring systems for INP North America.

GENERAL ELECTRIC SIEMENS
POWER ANSWER CENTER ANALYST

Provided technical documentation to field service engineers and maintenance technicians.
*Oversaw project management and technical installation of Siemens power monitoring systems for INP North America.
*Ensured the scope of work and performance outcomes were achieved.

INVENSYS POWERWARE
FIELD SERVICE ENGINEER

Coordinated maintenance, repair and sales for uninterruptable power systems.
*Answered technical questions regarding system performance and made upgrade recommendations. Achieved consistently high levels of customer satisfaction.
*Established scope of work and root cause analysis.

TELE-TECH COMPANY, INC
IT SPECIALIST

Managed help desk queue, server installation, router configuration, and installation and support for three regional offices.
*Successfully supported nearly 200 people and received positive feedback for timely problem resolution and efficiency.

TELE-TECH COMPANY, INC
SYSTEMS ENGINEER

Managed help desk queue, server installation, router configuration, and installation and support for three regional offices.
Interpret customer designs to integrate network equipment into existing Central Offices for Competitive Local Exchange
Carriers (CLEC).
Generate drawing and technical specifications to support installation and configuration of equipment.
Successfully supported nearly 200 people and received positive feedback for timely problem resolution and efficiency.

U.S. NAVY
FIELD SERVICE ENGINEER

As nuclear trained electrical technician, worked with multiple styles of nuclear power generation systems used on carriers for all defense systems such as launching aircraft, radar and close proximity defense. Provided technical updates to senior staff.
*Obtained a high frequency specialization and managed a team of 10 to upgrade and repair existing distribution system.
*Stabilized the system and improved reliability and combat readiness. System work was completed in under 5 days (a high speed trip across the Atlantic) and duties performed without incident or outage during Desert Shield/Storm.
*Earned a Navy Achievement Medal in this highly visible role.

APPLECARE ANALYST

Provide world-class customer support and technical troubleshooting to thousands of worldwide customers and internal
employees to improve the user experience with Apple mobile software, services and devices.
Interpret customer goals and use system settings, logs and performance metrics to establish a root cause of the
customer experience and determine best course of action to achieve the desired behavior.

United Technologies
Lead System Specialist
Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Accurate
I am exact and make sure my work is mistake-free.
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Confident
I am self-assured in my skills and talents, and I'm willing to take on challenges and risks.

Education
Liberty University
Bachelors, Mathematics Management Information Systems