David Cole
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Work experience
Sedgwick Claims Management Services
Claims Associate

Process auto rental insurance claims for Avis/Budget customers that get involved in accidents. Image documents, set up new claims in the system, and update the day to day diaries are major functions of my current job.

Client Services Representative

Distributed daily rate bulletins, guideline updates to Lender Management
*Updated passwords, and activations of the existing investors for clients
*Expedited client requests on guideline and pricing challenges and provided quick solutions
*Trained clients on navigating the loan decisions platform to obtain accurate pricing scenarios
*Updated quarterly tables for clients on particular investors to expedite accurate pricing
*Handled Integration Issues with Encompass, Calyx Point and other LOS Systems

American Financial Resources

Analyzed documents, disclosures, DU/LP Findings, financials
*Ordered title work, flood certifications, and Tax Transcripts
*Worked with Encompass mortgage software, Doc Magic Software
*Saved customers time and was proactive in deciphering issues if loans would not work
*Kept communications open to customers, loan officers and colleagues

The Money Store
Document Manager

Educated clients on the time sensitivity of documents
*Sent out disclosures to clients and communicated to get the disclosures e-signed and sent back
*Collected supporting documents from clients and submitted loans to processing
*Worked with Encompass Mortgage Software and International Document Service
*Supervised staff and educated them on how to get the disclosures out to clients

Flextronics Corp, Verizon Wireless

Assessed Warranty Upgrade status on customers' accounts
*Troubleshot cell phone problems and reached resolutions
*Provided customers options and cost savings to promote customer retention saved customers up to $100 off of their monthly cell phone bills
*Used empathic techniques in addressing the issues posed by customers
*Scheduled weekly shifts of all Technicians
*Utilized POS System to upgrade data, voice, and text usage and ordered replacement
cell phones and equipment from the various warehouses

Home 123
Loan Officer

Originated mortgages for interested clients
*Ordered Credit Reports, Appraisals, VOE's, VOD's and VOM's/VOR's, Flood Certs, Tax Transcripts and Title Reports
*Collected Supporting Documentation including bank statements, Tax Returns, Paystubs/W2's, and performed Ratio and Trend Analysis on the Credit Worthiness of clients
*Always kept clients advised of loan statuses and proactively worked with clients to address issues upfront

Southern Star Mortgage Corp
Loan Processor
Heartland Home Finance
Loan Processor
GE Capital Mortgage Services
Loan Closer
Mortgage Broker
Citicorp Mortgage Inc
William Paterson College
Bachelors, Business Administration

Graduated with a BA Degree in Business Administration. Also was the President of the College Chess Club, and the School of Business Legislator of the Student Government Association where I really discovered my leadership skills.