Darcy Bryant
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Office Manager / Admin Assistant / Customer Service Representative
Laurel, MD 20723

Great sense of humor with a humble spirit, excellent work ethic and integrity. You won't be disappointed with the BEST at the Desk.

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Work experience
The Best At The Desk, LLC
Virtual Office Manager / Admin Assistant Remotely

- Provide first-rate admin assistance to your business remotely.
- Handle scheduling, calendar management, travel itinerary, research, purchases, and personal task
- Partner with clients and assist with their daily office operations
- Ability to juggle a lot of task in a fast-moving environment
- Positive and energetic with a can-do attitude

Medical Office Manager

Schedule and confirm patient appointments.
*Hire and train office staff.
*Oversee the selection of equipment used and ensure quality.
*Supervise the selection and ordering of supplies.
*Plan events for lecture series.
*Make sure educational pamphlets and brochures of service are readily available for patients.
*Oversee the development and implementation of a marketing practice while maintaining an appropriate office environment.

Intelligent Office
Virtual Office Manager / Admin Assistant Remotely

Provide first-rate admin assistance to businesses remotely.
*Handle scheduling, calendar management, travel itinerary, research, purchases, and personal task.
*Partner with clients and assist with their daily office operations.
*Ability to juggle a lot of task in a fast-moving environment.
*Positive and energetic with a can-do attitude.

Permanent Intelligent Office Bethesda
Office Manager/Virtual Assistant

Supervise all aspects of the front office reception area assisting external customers and internal members.
*Compile and enter daily client membership pricing with detailed accuracy to generate monthly invoicing via Evo System.
*Demonstrate professional virtual assistance to over thirty (30) IOB clients.
*Cross-train and perform critical back-up for senior management.
*Update and maintain contact Lead spreadsheet.
*Maintain Marketing ads.
*Identify client needs as well as promote and provide office networking coordination within Property Management staff event socials.
*Provide administrative duties.
*Establish and maintain client files including membership agreements and document file adjustments.
*Manage customer inquiries effectively and efficiently in a fast-paced and challenging hospitality environment.

Lead Receptionist
Maryland
Office Assistant, Contractor
FedFinancial Federal Credit Union
Internet Call Center Specialist

Identified sales opportunities and enthusiastically offered credit union products that best fit and served the member's needs
*Built and maintained strong member relationships by providing prompt, reliable and courteous service when assisting members with financial transactions and services
*Processed member account and application request through the CU's Symatar and Digital Dialogue database systems
*Ensured facilitation of first call resolutions and respond to assigned Call Watch Log

Front Office Assistant

Completed office assistant contracts with FedFinancial FCU, Transwestern, University Research Company, McDonald's Corporation, Specialty Care Services, California Nurses Association, and CFF.
*Acted as first point of contact, answered multiple phone lines while providing excellent customer service and adapted quickly to fast pace work environments

TurningPoint Global Solutions Software Service
Administrative Assistant

Assisted multiple Senior Directors in IT
*Provided weekly and monthly Excel Data Validation Analysis Reports to the Operations team
*Data input to the Continuous Quality Improvement (CQI) Licensure Continuous Monitor (LCM) departments

The Uniformed Services University of the Health Sciences
Administrative Assistant
Cystic Fibrosis Foundation
Front Desk Coordinator

First point of contact for the entire National CFF Bethesda office
*Managed multiple phone lines in a friendly and professional manner
*Processed all incoming checks for Accounts Payable
*Updated HR Phone Directory for distribution on a monthly basis

LCOR Inc. / NRC / FDA
Service Desk / Office Administrator - Contractor

Performed highly complex and confidential administrative service desk functions for Property Managers and Chief Engineers
*Managed multiple phone lines and incoming facility maintenance issues
*Served as first point of contact for Help Desk IT inquires
*Processed vendor invoices for payment and generated work order tickets; work ticket reports; and monthly preventative maintenance reporting through AwareManager database system

GW Global Women's Institute - Client
Executive Secretary I

Provided support to the Operations Manager on the office relocation
*Worked with Facility and the IT Departments to determine assignments of office and instructional spaces
*Coordinated and scheduled furniture deliveries and equipment installations
*Handled building issues that consisted of card access, parking and security access
*Processed contracts, invoices, expense reports and payroll
*Maintained Director's appointment schedule, travel arrangements both domestic and international

Receptionist

Managed multiple phone lines in a friendly and professional manner as first point of contact for the Division of Development Alumni Relations
*Processed incoming donations for Accounts Payable and distributed all incoming mail
*Provided a variety of administrative assignments that required in depth working knowledge of the division of development's office procedures and operations

The World Bank
Administrative Assistant

Assisted the Economic Development department with the 2013 World Bank's Spring Conference
*Handled catering logistics, registration table set-up, assembled meeting materials, prepared badges and other duties as assigned

Zeta Phi Beta Sorority, Inc
Administrative Assistant

Provided administrative support to the Executive Director's Membership Department
*Processed membership dues adhering to deadlines
*Answered incoming calls and providing support to membership base
*Responsible for membership mailings (300,000 membership)

Concurrent Technologies Corporation / DOD
Front Desk Assistant

First line of contact as front desk assistant managing office communications
*Assisted Help Desk IT inquires
*Served as the liaison between ADL, CTC and DOD Pentagon Executive office
*Accompanied department heads to various conferences and served as the conference office manager and liaison with the hotel, conference center staff and volunteers
*Produced Weekly Status Reports
*Validated parking, issued security badges, and secured conference rooms and office space

Concurrent Technologies Corporation, CTC / DOD
Front Desk Assistant

Front Desk Assistant and first line of contact managing office communications
*Assisted with processing Help Desk IT inquiries
*Served as the liaison between Advanced Distributed Learning (ADL), CTC and DoD Pentagon Executive office
*Accompanied department heads to various conferences
*Produced Weekly Status Reports
*Validated parking, issued security badges, and secured conference and office space for two government contract agencies (Lockheed Martin and Booze Allen)
*Oversaw conference inventory items and office supply purchases
*Assisted HR with new hires and updated office directory accordingly

Permanent Concurrent Technologies Corporation, CTC / DOD
Front Desk Assistant

Front Desk Assistant and first line of contact managing office communications.
*Assisted with processing Help Desk IT inquiries.
*Served as the liaison between Advanced Distributed Learning (ADL), CTC and DoD Pentagon Executive office.
*Accompanied department heads to various conferences.
*Produced Weekly Status Reports.
*Validated parking, issued security badges, and secured conference and office space for two government contract agencies (Lockheed Martin and Booze Allen).
*Oversaw conference inventory items and office supply purchases.
*Assisted HR with new hires and updated office directory accordingly.

FedFinancial Federal Credit Union
Internet Call Center Specialist
TurningPoint Global Solutions Software Services Company
Administrative Assistant
Assistant

research activities of the Department of Surgery at the Uniformed Service University of the Health Sciences and the Walter Reed National Military Medical Center
*Scheduled and coordinated student/resident meetings and orientation for Executive Director of the Surgical Critical Care Initiative (SC2i)
*Maintained and updated student/resident contact files
*T1 Person of Trust Clearance

Office Coordinator

Office Team clients for 2 years (i.e., Fed Financial FCU, Trans-western, Huey Associates CPA, University Research Company, McDonald's Corporation, Specialty Care Services, California Nurses Association, and Cystic Fibrosis Foundation)
*Call Center Specialist on a 4 month contract for a Robert Half Accountemps client, Fedfinancial FCU identifying sales opportunities and enthusiastically offered credit union products that best fit and serve the member needs
*Processed member accounts and application request through the CU's Symatar and Digital Dialogue database systems
*Assistant on a 3 month contract for a Quadrant client, Turning Point Global Solutions supporting multiple Senior Directors in IT
*Produced weekly and monthly Excel Data Validation Analysis Reporting for a TPGS government client
*Data input to the Continuous Quality Improvement (CQI) Licensure Continuous Monitor (LCM) departments
*Lead Receptionist on a 3 month contract for an Office Team client, Cystic Fibrosis Foundation (CFF)
*Answering multiple phone lines on CFF's very busy Avaya Switchboard System, while providing excellent customer and hospitality service
*Updated CFF's headquarters phone directory for distribution on a monthly basis
*Responsible for kitchen supplies and scheduled refrigerator cleaning notifications
*Processed all CFF's incoming donations for A/P deposits
*Service Desk/Office Administrator on a 4 month contract for a Hire Strategy client, LCOR, Incorporated supporting Chief Engineers and Property Managers at FDA and NRC federal government buildings. This client is in the real estate and property management industry
*Processed all LCOR vendor invoices for payment; generated work order tickets for the building engineers and provided monthly Preventative Maintenance reports on time for the Chief Engineers
*Served at first point of contact for LCOR's Help Desk IT issues
*Program Assistant on a 1 month contract for a Level One Personnel client, the Uniformed Services University of the Health Sciences and Walter Reed National Military Medical Center
*Scheduled and coordinated student/resident meetings and orientation classes for the Executive Director of the Surgical Critical Care Initiative (SC2i). Maintained and updated student/resident contact files
*T1 Person of Trust Clearance obtained
*Executive Secretary I on a 7 month contract for a ColonialTemps client, the Global Women's Institute providing support to the Operations Manager on the office relocation
*Worked with Facility and IT Departments to determine assignments of office and instructional spaces
*Coordinated and scheduled furniture deliveries and equipment installations
*Handled building issues that consisted of card access, parking and security access
*Receptionist on a 1 week contract for a ColonialTemps client, the GW Division of Communications Development Alumni Relations answering all incoming calls
*Processed incoming donations for A/P and distributed all incoming mail
*Conference Assistant on a 3 week contract for an Aspen Group/Core Staffing client, The World Bank assisting with the preparation of the 2013 Spring Conference
*Handled catering logistics, registration table set-up; assembled meeting materials, prepared badges and other duties as assigned
*Membership Assistant on a 10 month contract for an Aspen Group client, Zeta Phi Beta Sorority, Inc., providing administrative support to the Executive Director's (300,000) Membership Department working directly with the Membership Manager
*Processed membership dues adhering to deadlines
*Answered incoming calls and providing support to membership base
*Processed "large" Membership Kit and Christmas card mailings

Conference Assistant

on a 3-week contract for an Aspen Group/Core Staffing client, The World Bank assisting with the preparation of the 2013 Spring Conference
*Handled catering logistics, registration table set-up; assembled meeting materials, prepared badges and other duties as assigned
*Membership Assistant on a 10-month contract for an Aspen Group client, Zeta Phi Beta Sorority, Inc., providing administrative support to the Executive Director's (300,000) Membership Department working directly with the Membership Manager
*Processed membership dues adhering to deadlines
*Answered incoming calls and providing support to membership base
*Processed "large" Membership Kit and Christmas card mailings

Fedfinancial FCU
Assistant to the Director and Branch Manager

Assisted with the daily branch operations identifying sales opportunities and offer credit union products that best fit and serve the member needs.
*Processed member accounts and application request through the CU's Symatar and Digital Dialogue database systems.
*Produced weekly Data Validation Analysis Reporting for Branch Manager.
*First point of contact and HR Assistant to the HR Director and Facilities Manager at Cystic Fibrosis Foundation (CFF).
*Managed headquarters phone directory for distribution on a monthly basis.
*Issued security badges, secured conference and office space for clients and office staff.
*Processed all CFF's incoming donations for A/P deposits.
*Team player assisting with multiple projects including data entry, filing and data archiving.

Traits
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Accountable
I take responsibility for my actions and follow through on my promises.
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Accurate
I am exact and make sure my work is mistake-free.
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Friendly
I am cheerful, kind, polite, and interested in what others have to say.
Education
Bowie State University
Skills
  • MS Word
  • MS Outlook
  • MS Powerpoint
  • MS Excel
  • Call Line Consoles
  • Calendar Management
  • Data Entry
  • Filing and Data Archiving
  • Security Clearance T1
  • Exceptional Customer Service Experience
  • Intuit QuickBooks
  • HR Admin Support
  • Meeting / Conference Planning
  • Google Aps
  • Expense Reporting
  • Volunteer / Community Outreach
  • Typing 65 wpm
  • Payroll
  • Accounts Payable
Volunteering
The Joy Of Living Homeless
Outreach

I assist with passing out care bags and blankets to the needy.

SOME (So Others Might Eat)
Volunteer

I volunteer at the Thanksgiving Day Trot for Hunger

Meals On Wheels
Receptionist / Volunteer

I had the opportunity to work at the Meals On Wheels located on South Dakota Avenue in Washingon, DC as a contract receptionist. This was a long-term assignment that ended in February 2013. I also volunteered to prepare lunches to be delivered to the sick and elderly.

Links
Virtual Assistant

- Maintain all aspects of the front office to ensure office functions in a smooth and efficient manner.
- Phone answering using the Evo Console Telephone System to set appointments, follow-ups, process intake forms, invoicing and client payments.
- Related activities include, but not limited to, directly interfacing with clients, visitors, vendors, and owners.
- Maintain and post 10 “daily” Craigslist Marketing ads.
- Respond to client problems, concerns, and request and coordinate with Property Management staff.
- Open and properly distribute incoming mail in client boxes.
- Establish and maintain required client files including membership agreements. Document client file adjustments.
- Strong team player with a focus towards “excellent” customer service.
- Maintain a clean reception area, including lounge, and associated areas.
- Manage customer inquiries effectively and efficiently in a fast-paced and challenging hospitality environment.

More information

Outreach and Hospitality Ministry at Valley Brook Community Church in Columbia, MD