File customer claims and register customer items via telephone, handling 16 - 30 calls daily.
*Email members prepaid shipping labels for submitting proof of product disablement.
Data Entry, Customer ServicesInput errors and reconciled unmatched reports from store sites to ensure correct maintenance agreements on products.
*Provided support to in-field technicians via Tech Line; input sales and customer information.
*Called customers and verified and updated contact information and mailing addresses.
*Approved concession queue, allowing reimbursement for incidental costs related to warranty.
*Assisted with renewal discounts on member covered paid products.
Outbound SalesAssisted customers nationwide with protection agreements on household appliances and other major purchases. And upselling technique, to bring all the products to the same expiration date.
Provided customer service for UPS including tracking packages, scheduling pickups, ordering labels, and tracing packages for Account Executives and customers.
*Monitored employees and retrained all Customer Service Reps to ensure performance expectations and levels-of service were met. Provided feedback to Team Managers and followed-up with individuals to help achieve individual and team goals.
76 Yankee Unit - Maintained and tracked Army supplies and equipment.
Military Police, 31 Bravo - Provided security for military personnel.
Army National Guard - Completed Basic Training at Fort Dix, NJ.