Hospitality Sales and Service professional experienced in reservations, room occupancy, auditing, and Banquet services.
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Trained Front Desk staff and resolved escalated guest issues/concerns.
Routinely coached and counseled the front desk team members to ensure a quality operation.
Established strong relationships and liaised with all other department's especially housekeeping, reservations etc. to ensure Hotel efficiency.
Controlled cash transactions at the front desk and maintained complete responsibility for personal bank as specified by hotel bank agreement policy.
Processed reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Determined room rates based on expected hotel occupancy and set rate accordingly.
Processed cancellations, reservations changes or modifications, and promptly relayed information to the front desk.
Assisted with room prep and preregistration activities when necessary.
Assisted customer's food and beverages selections by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
Transmitted orders to bar and kitchen by recording customers choices; identifying customers' special dietary needs and special requests.
Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.