Cecile Bower
Hospitality Professional
Athens, OH
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Hospitality Sales and Service professional experienced in reservations, room occupancy, auditing, and Banquet services.

Praises

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Work experience
Best Western Plus Marietta Hotel
Front Desk Supervisor

Trained Front Desk staff and resolved escalated guest issues/concerns.
Routinely coached and counseled the front desk team members to ensure a quality operation.
Established strong relationships and liaised with all other department's especially housekeeping, reservations etc. to ensure Hotel efficiency.
Controlled cash transactions at the front desk and maintained complete responsibility for personal bank as specified by hotel bank agreement policy.


Fairfield Inn & Suites Athens
Reservation Agent

Processed reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Determined room rates based on expected hotel occupancy and set rate accordingly.
Processed cancellations, reservations changes or modifications, and promptly relayed information to the front desk.
Assisted with room prep and preregistration activities when necessary.

Buffalo Wild Wings
Server

Assisted customer's food and beverages selections by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
Transmitted orders to bar and kitchen by recording customers choices; identifying customers' special dietary needs and special requests.
Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.

Traits
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Ambitious
I am strongly driven to succeed.
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Dedicated
I am committed to the company's success and loyal to the people and things I believe in.
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Focused
I pay careful attention to detail.
Education
Ohio University Southern
Bachelors, Management Information Systems

Alexander High School
High School