Anna James

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Work experience
NorCal Night Manager

Supervise all positions within the Depot to support the PM Operations including, but not limited to,
Package Handlers, Forklift Operators, Scan Operators, Dispatchers, and Field Operations Specialists.
Hire, supervise, assign tasks, coach, and discipline staff during the PM Operations.
Validate prior day delivery operations and perform daily and weekly TPC reconciliation process.
Audit all prior day operations for accuracy in settlement totals, hours worked, and allocation of
Oversee the execution of all afternoon and end-of-day reporting functions as required.
Ensure that dispatch operations are meeting all expected response service times and handle
escalations as they come up.
Delegate tasks as needed to the appropriate team members for accurate and on-time completion.
Monitor and track delegated assignments to ensure performance and compliance.
Perform duties as assigned by the Depot Manager

Mission Foods
Warehouse Clerk

Answered phones and routing incoming calls
Liaison between warehouse and onsite logistics company
Processed and posted orders in SAP
Assigned picking packets for warehouse pullers
Investigated orders that we short products
Inventory and order supplies
Maintain files and did credits

Dispatch Manager

Managed, coordinated and supervised staff of drivers
Responsible for receiving and shipping Avon orders to distributors.
Processed shipping documents using company shipping software
Created and Distributed routing documents
Established and Maintained contacts with various vendors

Sasol Wax North American Corp
Customer Service Representative

Answered phones and routed incoming calls
Processed and distributed mail
Processed customer service orders and routed the orders to the appropriate warehouse or production
facility for shipping
Maintained logistics logs for department manager
Processed all credit applications and set up new accounts
Maintained files and performed monthly audits of orders

La Imperial Restaurant

Provided extraordinary customer service
Trained new staff
Monitored inventory for supplies and placed orders when items reached the reorder threshold.
Prepared and cooked menu orders and special orders
Identified needs and implemented resourceful solutions in a fast-paced environment

Accounting Business Hayward Adult School
General Education

Chabot Community College