Responsible for HRIS administration/maintenance, recruiting/interviewing, background checks, the annual
performance review process, verifying I-9 documentation, plus new hire orientation.
o Supported company-wide Health Wellness benefits and LOA administration (FMLA, STD, LTD, etc.),
plus the annual open enrollment process
o Coordinated and facilitated the new hire orientation program at headquarters
Facilitated and submitted new employee background checks followed up with hiring managers
Processed all on-boarding documentation on a timely basis
Responsible for reviewing prospective employee's applications to determine suitability, then recommend
applicants based on qualifications to advance them through pipeline.
o Working remotely to identify potential Nursing candidates using job boards or other recruiting resources
Conducted 20-30 patient calls daily for an important AstraZeneca clinical trial
Contacted patients and completed surveys for a personalized doctor discussion guide
Reported any adverse events or side effects to the company while adhering to HIPAA guidelines
Responsible for dual roles as a Customer Service Representative and Branch Teller. Processed client transactions
while ensuring the proper security and handling of money and personal information. Complied with federal,
state, and company policies, procedures and regulations.
Followed up with customer product / service inquiries to ensure customer satisfaction
Created and executed marketing/PR campaigns through local businesses to increase memberships
o Created standard quarterly marketing collateral while ensuring all deadlines were met
Responsible for helping clients apply for and attain access to public health services including nutrition education
and WIC benefits. Scheduled client meetings and followed up to improve outcomes of Nutrition Programs.
Created new auditing systems for all 5 Bucks County WIC Clinics
o Reduced appointment no-show rates by implementing new appointment reminder system
Increased office productivity through launching a new, better organized filing system
Promoted 3 times to positions of increasing responsibility based on superior performance. Handled all aspects
of recruiting, hiring, training and overseeing 12-15 customer service reps and managing client needs.
Improved customer survey scores by 80% and increased quarterly sales results by 48%
o Actively promoted the "Commerce WOW" customer concept to improve secret shopper evaluations
o Resolved customer concerns and account issues, delivering top-notch customer care at all times
o Worked with management to increase branch activity and employee/client retention
Received "Employee of the Quarter" award in 2004
Trained tellers on security and fraud policies ensuring they were strictly implemented
CONTRACTOR, New Jersey and Pennsylvania 2016 Pres.
Responsible for several projects to meet client needs, such as: HR management, staffing, recruiting, customer
service, plus billing and call center representation for pharmaceutical, health care and construction companies.
Drug Discovery) Human Resources Generalist, Princeton, NJ 2018
o Created a brand new Orientation Program for new hires using SHRM procedures and recommendations
Streamlined the learning process for Evotec's mission, beliefs, roles, plus 401K and benefits package
o Developed a new online database with Personnel, Benefits and Confidential files for each employee
Integrated employee files and systems from two acquisitions Cyprotex and Aptuit
Sanofi, Inc. (Pharmaceuticals) HR Customer Service Rep, Bridgewater, NJ 2017 2018
o Trained and directed call center representatives, HR specialists and senior management to guide and
educate employees regarding Sanofi's policies and procedures using Workday HRIS
Answered employees, managers and agencies regarding HR, payroll or benefit inquiries
Fielded 40-50 employee calls/day to update them on all Sanofi benefits and procedures
o Gained knowledge in all areas of Human Resources including: Payroll, Benefits, Retirement, Labor Laws
and Ethics, HR Compliance, PTO and absence tracking in Workday and other HR database systems
A NGELA M. H INKLE
(267) 992-9952 Page Two
Troubleshot Workday issues and give step-by-step instructions to all levels of the organization from
HR Business Partners, recruiters, managers and employees with various actions in the system