I've been in the job market for over 10+ years and I've seen it all. My goal is to get into a position that will let me improve productivity among workers. I have special skills that allow me to... show more
I've been in the job market for over 10+ years and I've seen it all. My goal is to get into a position that will let me improve productivity among workers. I have special skills that allow me to encourage others to do their best and work hard.
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At the NOC, I work full time in monitoring and engaging with critical network elements for Sprint's network.
Each day, I work hard to improve and maintain the Sprint's cell tower network through, thorough, accurate and
effective triage techniques. With the help of several tools provided by Sprint, I routinely analyze and monitor
several screens at once while performing various tasks actions on the computer which are and not excluded to:
Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate
Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and
Collect and review performance reports for various systems, and report trends in hardware and application performance to
assist senior technical personnel to predict future issues or outages
Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits,
LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core
Document all actions in accordance with standard company policies and procedures
Notify customer and third-party service providers of issues, outages and remediation status
Work with internal and external technical and service teams to create and/or update knowledge base articles
Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution,
Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied
shift schedules may include day or evening hours.
Other duties as assigned
Work inside Linux based software, running commands off a complex system, performing equipment resets and verifying site
Logging into CISCO routers, statusing, bouncing ports and checking configuration.
Ask customers targeted questions to quickly understand the root of the problem
Excelled at troubleshooting computer system issues through to resolution, within agreed time limits clearly talked clients
through a series of actions, either via phone, email or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Increased productivity by 40%
Prioritize and manage several open issues at one time
Follow up with clients to ensure their books are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Have received numerous customer service awards and personal commendations from customers.
Responsible for performs all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading of
customer service offerings, including CPE and inside wire. Performs inspections on CPE and takes actions based on the
results of such inspections to ensure services are working properly. Performs other miscellaneous technical, administrative
and clerical functions as assigned and communicates with
Other miscellaneous technical, administrative and clerical functions as assigned and communicates with customers.
Installs and rearranges inside wire for IPTV, VoIP and high speed internet/DSL services on the network.
Responsible for maintaining over 90 percent efficiency and productivity.
Maintain a professional manner while working to understand and meet customer's needs.
Installs Network Interface Device (NID) and connect coaxial cable to customer network
Installs VoIP services (connect line cord from RG analog adapter to phone jack)
Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from
Responded to telephone inquiries by providing quality service to customers and associates.
Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and
avoid escalation of issues.
Pioneered new accounts and maintained a strong, growing customer base.
Top Performer and Bonuses often
Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.
Patrolled government premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and
maintain security of premises.
Made clients feel safe and secure in their business provided daily
reports of activities and irregularities.
Answered alarms and investigated disturbances.
Warned persons of rule infractions or violations, apprehended or evicted violators from premises, using force when
Escorted motor vehicles that transported individuals to specified locations and provided personal protection