Service Monitoring & Maintenance Analyst - Entertainment and Media Industry Opportunity
Discovery Communications - Entertainment and Media Industry | Sterling, VA
Position SummaryOur TeamAs Discovery Incs portfolio continues to grow around the world and across plat...
Position SummaryOur TeamAs Discovery Incs portfolio continues to grow around the world and across platforms the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Discoverys products, while articulating the long-term technology strategy that will enable Discoverys growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.The RoleReporting to the Service & Engineering Improvement Manager this position is critical in leading Monitoring as part of the Technology Operations Group. The Service Monitoring & Maintenance Analyst is a self-starter willing to take the initiative. To succeed in this role the post-holder needs to be creative clever, passionate and love building new solutionsHighlights of the roleThis team support our two global Technology Operations Centers. As a function these are the 24/7 Command & Control Hub for all our all Distribution and IT support services. The position is key to ensuring organizational improvements, consistently improving and maintaining our availability and uptime, establish effective automation and monitoring to deliver successes and areas of opportunity.To partner with engineering and workforce technology teams to advocate sensible, scalable systems design as well as building the best tools to diagnose, resolve and prevent issues.Responsibilities1. Design, roadmaps, and administers tools used in discovering and monitoring Discoverys configuration items and real-time2. Build and monitoring systems that assist in infrastructure and application event detection and alert remediation3. Ensure all relevant infrastructure and services are properly covered within our monitoring and alerting systems in a manner consistent with our standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis4. Define business and operations success metrics, Establishes departmental process model for benchmarking, standardization, and process improvements.5. Collaborate with a cross-functional team of Dev, Ops, Engineers, and architects to understand complex application architectures in order to implement an effective top-down monitoring strategy of holistic service visibility6. Participate in strategy and future implementation discussions for the redesign and implementation of monitoring environments to modernize with latest technology trends7. Develop and maintain documentation for the knowledge base8. Leveraging performance counters to diagnose and troubleshoot infrastructure problems.9. Create/maintain documentation for monitoring requirements, processes, implementation.10. Assist in the deployment, organization, and management of standard operating procedures11. Perform other duties as neededRequirementsBachelors degree in IT Management, Software or Broadcast Engineering, or equivalent work experienceMinimum of 5 years of experience in system administration in an enterprise production environmentExperience in the use of network management protocols (eg SNMP, SNMP Traps, Syslog, ICMP, Netflow, etr)In-depth experience installing, Configuring, maintaining monitoring tools with at least two of the following: Solarwinds, Splunk, New Relic and ServiceNow, SCOMWorking knowledge of ITIL required. Foundation certification expected. Must be able to effectively communicate with owners of ITIL Disciplines (Incident, Problem, Change, Release, and Configuration) to provide effective IT support to the end-users.Excellent verbal, written, interpersonal communication and customer service skillsStrong organizational and conceptual skills combined with proven critical thinking, analytic, problem solving, and decision-making abilitiesAbility to multi task within related functionsStrong presentation and communication skills, ability to interface with internal and external groupsAble to demonstrate a high degree of flexibility, including flexibility in working hours to support employees and customers across multiple time zones.Experience of working for a Media Company/Broadcast is desirable but not essentialKnowledge of local employment laws is beneficial.Must have the legal right to work in US Associated topics: account executive, booking, celebrity, direct, director, leader, monitor, sap, strategist, supervise