Specialized Technical Account Manager, Media & Encoding
Elemental Technologies | Herndon, VA
Specialized TAMs work across all AWS Elemental media products and apply their product knowledge to key...
Specialized TAMs work across all AWS Elemental media products and apply their product knowledge to key customer projects, during the specification, development, deployment and acceptance phases of projects to deploy video workflows. Specialized TAMs work hand-in-hand with Specialized Solutions Architecture (SA) teams in AWS Sales, with Specialized SAs working to understand customer needs and design relevant media solutions, while Specialized TAMs work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Specialized TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Specialized TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions. Specialized TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Specialized TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Specialized TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.As a Specialized TAM, you will:* Complete the onboarding and off-boarding requirements of assigned key customers* Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned* Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets* Interface with customer project managers and technical owners to understand requirements and deliver product releases* Collaborate with Product Managers to prioritize customer requirements, advocating for the customer* Work with Engineering managers to ensure delivery of product features to meet customer requirements* Advocate, specify, and own the availability of customer test environments either at AWS Elemental HQs or at customer location* Verify implemented product features and test multi-product customer project workflows* Communicate with customers and internally across, up, and down customer organizationsBasic qualifications:* 1+ year experience using the public cloud as a developer, architect, technical program manager, or implementer* Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience* 2-3+ years' technical project management, technical account management, or professional services consulting experience, with some customer-facing responsibilities* 2+ years' experience (and demonstrated credibility) working in a technical role within a software engineering-focused businessAbility to travel domestically or internationally up to 20%* Experience in the Media & Entertainment market segmentPreferred qualifications:* Ability to understand and communicate business and technical needs* Excellent communication skills including facilitation, negotiation, and conflict resolution* Ability to interact with and influence people at all levels and have excellent communication and leadership skills* 4+ years' software engineering experience* Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)* Adaptive bitrate video streaming and delivery technologiesExperience with Amazon Web Services (or other cloud providers)* Familiarity with AWS Elemental products and services