Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting s...
Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comOur benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.Basic FunctionBe Stryker’s face of service to specified health system or territory. Increase customer uptime through proactiveproduct and process support and partner with customers to drive a seamless delivery experience.Responsibilities Deliver technical service to customer’s products and processes as defined by the statement of work;manage customer’s expectations. Become an expert on properly maintaining the Stryker products within your realm of responsibility. Perform service to customer’s equipment without negatively impacting their daily business / work flow. Manage your schedule and resources. Constantly prioritize and urgently respond to changing customerneeds. Problem-solve fearlessly. As much as possible, work independently to provide exceptional customersolutions. Reach out for help as needed. Be willing to sacrifice. Realize that your solutions may demand non-standard work hours and stressfulworking conditions. Teach cleaning and maintenance best practices to operating room, central sterile and biomedical teams. Never accept status quo. Drive process improvements which increase value and sustainability for customerand Stryker. Accurately report and record all testing and procedure information in compliance with Stryker andcustomer quality requirements. Plan for frequent travel between hospitals in health system / territory based on priority of service requests. Always build positive relationships with customers, reps and peers.Supervisory ResponsibilitiesNo YesBlood Borne Pathogen Category A PositionNo YesThis description is not intended to represent an all-inclusive list of job responsibilities, but to outline the essential functions of the position.Stryker Instruments reserves the right to change, alter or revise this job description at any time with or without notice.Page 2 of 2Physical Requirements Passion for impressing customers; innate desire to outperform the competition. 15-20% overnight travel. Willing to work overtime and overnight based on customer need. Excellent verbal and written communication skills. Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). Excellent time management skills with ability to use independent judgment and critical thinking effectively. Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects. Ability to remain standing and/or walking for an extended period of time. Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.Mental Requirements Must be able to read, understand and explain detailed technical information. Must be able to develop and deliver effective technical training. Must be able to analyze and resolve highly technical field service support issues using independent judgment. Must be able to coordinate detailed travel arrangements to include the shipment of parts to customer accounts. Must possess the ability to prioritize work and keep detailed and accurate records. Must be able to work under mentally challenging and stressful conditions with autonomy.Qualifications/Work Experience Preferred 2-3 years of operating room, central sterile or biomedical experience preferred. Bio-medical equipment maintenance, repair and installation experience preferred. Proficient with Microsoft Office (computer software) and adaptability to learn company software. Must be able to explain and generate detailed guidelines and procedures. Adhere to (HIPPA) and other related patient confidentiality policies and procedures. Valid driver’s license with good driving record.Education/Special Training Required Bachelor Degree preferred.