My advice to people interested in working at #NapervillePublicLibraries as a #LibraryAssociate ...

Prepare yourself to provide service to all types of people who may surprise or even anger you , but don't let them break your cool. Try to see things from their perspective and apologize if it seems appropriate. You may feel you already know all this but may have a brain fog when it actually happens. Ask for training in the security of the library. You don't want to be unprepared in an emergency.

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