What is happening to good customer service?

Had a strange happening when entering the optical store. (I received a call to pick up my $830.00 progressives.) It was 30 mins before its closing time and 2 ladies were talking at the front counter. When I came in one of the ladies said “What can I do for you?” Crossing her arms in front of her and looking at me like I killed her dog. I told her why I was there and while she was putting my name in the computer, she said “We might not have them ready.” Why do people like this have jobs? What would you do if this type of service happened to you?

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