She was so upset!!
I have been doing hair and makeup for over 15 years and now manage the salon at Ulta. It is without a doubt the best job I've ever had and I am sure you all know that working for corporate can be pretty scary sometimes. I had a woman last weekend come in after her salon just up and canceled her appointment last minute. She was having professional pictures taken in an hour and had NOWHERE else to go. Most salons are closed on Sunday's but luckily Ulta is open until 8. She was very, very nervous, but I told her to trust me and that I would take care of her. I got her into my chair and we chatted about what she wanted and I made it happen. She came into the store in tears and left smiling. I felt like a hero that day!