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Jerilyn Brown
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Stellar Guest Services Advocate

I recently had a Team Lead that offered me the opportunity to provide feedback & insights regarding their job performance. This came about due to some on the job issues I reported based on my observations and how those issues were impacting my performance.

I was surprised when they approached me to discuss this at length & offered me the opportunity to share what I observed about how they were performing and, if given the opportunity what my actions and resolutions might be. It was an amazing discussion & they were open to my feedback and suggestions. I wasn't told why these changes couldn't be made with some vague excuse about how Corporate doesn't do things that way. I was thanked for my contribution and advised they would touch bases with me within a week to revisit what we had discussed.

When I returned the following week there were actual changes being made! Other team members were being held accountable & my new responsibility was to demonstrate examples of best practices and provide peer support & coaching to ensure team members understood why the changes were being made and how positively that would impact their roles.

If you were given the opportunity to share observations and provide feedback at your job, would you do it? How would you approach the situation?

#motivation # water-cooler topics #whatwouldyoudo?

9 months ago
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