Card Fraud Investigator

Website | About the company | Job posting | Career Opprotunities

Work setting: Michigan First Credit Union 27000 Evergreen Lathrup Villiage, MI 48076

Type: Full-time & Remote Rate:

- Knowledge base: KEY JOB RESPONSIBILITIES:

Card Fraud

• Analyze and process Debit/ATM card dispute cases to ensure minimal loss to the Credit Union. Monitor the processing and status of Debit/ATM fraud cases with the current dispute processor through the end of the cycle.
• Conduct additional research and follow through on more complex cases. Investigate member transactions through comprehensive research, including but not limited to a review of CCTV video.
• Ensure clear, concise, and compelling research is logged and documented thoroughly. Prepare detailed written reports for periodic fraud and dispute tracking purposes. Present factual documentation and action recommendations to leadership. Effectively communicate status and decisions to cardholders both through written and verbal communication.
• Research, follow through, and resolve other complex situations, issues, and complaints from members.
• Handle member inquiries, process card user changes, and provide written notice to confirm changes and authorizations.
• Process daily work queue tasks and reports.
• Assists branches and other teams with researching information for members.

Tip: Michigan First Credit Union ⭐⭐⭐ 3.2 rating 90 reviews - Remote

Process daily work queue tasks and reports. Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes...

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