Seeking career change
After 10 years of customer service related jobs, I am seeking to transform my skills in technology. I am unsure how to start but I do know I am interested in artificial intelligence. Any ideas on resources to get started? I have no math background.
Customer Service skills are invaluable even in IT. If you can't relate very well to clients or department members, most likely failure becomes the outcome. Executives enjoy dealing with Tech that are highly approachable and take nothing personal. There are free online and classroom training to bring you up to speed. You just have to figure out a reasonable entry point. In an interview recently with a hiring manager of a major nonprofit organization, I was directed towards Amazon Learning and Certification. It is free, for now. Check them out. It could be useful. Good luck!!
AI and IT, at least programming, will require Math. My suggestion is to look at Adult Education / Trade Schools and look at a career in a trade.
First, congratulations for wanting to challenge yourself! Second, 2 resources I would highly suggest:
ML Mastery Super Bundle. All you need to do is Google that phrase and it will pop up. Yes, I know this isn't true to definition "AI" material but the way the content is presented is worth the small detour, and will definitely get you into the right mindset. It is a bit expensive at around $500 but that's a very small investment for what you'll get in return. The author knows his stuff, explains it all - even the math - in a way that doesn't require a PhD. And most valuable IMHO, he supplies actual working models, complete with mathematical formulas, in Excel. Being able to see actual working examples and literally manipulate low-level ML models in a working framework really ties it all together in a way a lecture can never provide. (No I'm not a paid spokesman! Just a fan of the material.)
Second, look into edX. Just Google that name and I'll pop up. They offer a range of courses in math, programming, machine learning, AI... I could go on but there's TONS of courses available. You can go high-octane and earn a Micromasters from MIT in an AI or ML, or go a little slower and take whatever courses you'd like at your own pace. A lot are free to take and have no prerequisites, but you'll need to pay a relatively small fee (once you're done) if you'd like a certificate or want the course to count towards a program such as a Micromasters.
With a bit of elbow grease and time, you'll figure out if this is a field you'd really like to get into. If so, I'd highly suggest working on a Micromasters to show hiring managers that you're serious, and perhaps look into Kaggle competitions or something similar once you're ready. It'll be hands-on experience you can showcase in a portfolio.
I see that you have received lots of ideas and suggestions! I would encourage you to consider user experience (UX).
Enroll in some classes quick
I'm interested in speaking with you. I have a couple of ideas I've ed working on and 1 I think youd be able to help me solve. I'm trying to get my business off the ground.
Will do so once stable.
See if Career Karma has options. It's free to join.
Love your name and picture. You'll get hired soon.