Just listening rather than giving my opinion... Through out the years I have found that many times when people ask you for your opinion they really just want to express their own! By being an attentive listener and truly hearing what they say it gives them a sense of validation no matter what the problem or situation. By relieving some of the stress from your employees you will always receive much greater output from them when their mind is clear. It's a win for everyone. I learned long ago that there's a reason why we have two ears and only one mouth! Usually when you hear two people who are in an argument the one who is speaking the loudest and dominating the conversation is probably on the wrong side of it!