Posted to #nationwideusa
Follow
Paul Baker
Community Specialist
about 2 months ago
Follow

NOW HIRING: Part-time remote work with a $500 signing bonus!

Even if you have no prior experience, UnitedHealth Group have training classes starting soon to help you build the successful career that you want.

In this joint role as a Part-Time Customer Service and Claims Representative, you'll join UnitedHealth on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period.

This position is part-time (Employees are required to have flexibility to work any of our 3-6 hour shift schedules during our normal business hours of (9:00am – 3pm CST).

APPLY FOR CUSTOMER SERVICE AND CLAIMS REPRESENTATIVE AT UNITEDHEALTH

Primary Responsibilities:

  • Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
  • Review and research incoming healthcare claims from members and providers (doctors, clinics, etc) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
  • Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates)
  • Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
  • Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

BECOME A PART TIME CUSTOMER SERVICE AND CLAIMS REPRESENTATIVE

Required Qualifications:

  • High school diploma / GED (or higher) OR 10+ years of equivalent working experience
  • All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material

Preferred Qualifications:

  • 1+ years prior experience in an office setting, call center setting or phone support role

Soft Skills:

  • Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)
  • Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
  • Proficient problem-solving approach to quickly assess current state and formulate recommendations
  • Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
  • Flexibility to customize approach to meet all types of member communication styles and personalities
  • Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
  • Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

#nationwideUSA #hiringnews

26
41 Comments
Like
Comment
Share
See Previous Comments
Willie Vandorn

I want in

6w
Like
Reply
Tina Corcoran Barrow

Interested

6w
Like
Reply
Tira Bold

Hi my name is Tira bold I have customer service experience cashier experience.I also have experience in cashier' In home care and exc

6w
Like
Reply
Maryann Frame

Hello. I am interested and have 15 years customer service experience, along with computer skills. Thank you.

6w
Like
Reply
Anita Cooper

Does the training require me to go anywhere

6w
Like
Reply
2
Berthe Prophete

I’m interested to know more.

6w
Like
Reply
Donna Cinco

I'm a retiring nurse and would like to know more about the position.

6w
Like
Reply
Gyimah Francis

I like the job please can you help me for my application process

6w
Like
Reply
M Forbes

I have all the qualifications and more, nail the assessments and online interview. I look younger than my 50 years, but time after time I receive no thank you emails from them!! Is it because I have a college degree?? So frustrating. The response says applicants must meet all the qualifications. I Do. Grrrrrr.

6w
Like
Reply
Darene Prince

Hello My Name Is Mrs Darlene I Been A Pre-School Teacher For. About 25 Years and Looking For A New. Career How Do I Apply.

5w
Like
Reply
Post