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Jan Taylor
3 months ago
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Termination After Filing Grievance

As a courtesy to the owner, I will keep the company's name out of my post. This was a work-from-home, hospitality customer service job.

I worked at this company for four years, gaining experience in both hospitality customer service and various departments within the company. I loved my job and actually looked forward to going to work each day.

The company started to experience a growth spurt and along with that, some new management in the call center. As a Team Lead, it had been my responsibility to assist, coach, and develop agents on my team.

A new team lead came aboard and was trained correctly by our senior team lead on how to do her job. The senior team lead was in an accident that prevented her from working for about seven months and I became the senior team leader.

This new team lead, in turn, trained other new team leads on how to do the job her way, which left out quite a bit of paperwork that was required for the job. She and the other new team leads took advantage of the company by working excessive hours and became extremely bossy.

When I questioned what they were doing, I would get very rude comments back and those conversations were then given to the manager completely out of context and complaints made about me. Something wasn't sitting right, so I started documenting everything going on in the call center.

My responsibilities started being taken away such as one-on-one time with my agents and assigning work to be done. Our call center's focus became more quantity than quality which was a 180-degree turnaround for the company. Questions to my manager were being ignored and attempts at reprimanding me for the aforementioned conversations were being made by the manager and call center director.

At this point, I took most of my concerns and complaints to HR by way of a formal grievance on a Friday. By Monday, I did get to meet with the owner of the company who I highly respected until that meeting was over. As soon as that meeting was over, I was called into another meeting with the manager and call center director and given a formal reprimand. (thus retaliation)

Within a week, I was finally fired from my job via another meeting with the manager and call center director. I was ready for this as another company offered me a contract just two hours before I was terminated but the job would not start until November.

I filed for unemployment and figured that I would have to write an appeal. My termination paperwork stated a number of "exhibits" but no attachments to the email. I requested these exhibits from HR so that I could properly appeal if needed and was turned down stating they were proprietary and confidential. I most likely have all of these exhibits and many more.

In the end, the unemployment office stated that there was no misconduct on my part as claimed in my termination and I was given my unemployment. About the same time, the owner of the company emailed me and let me know he would be happy to give me a reference should I need one.

The moral to the story is this: if you are not comfortable at work, you feel like something is very wrong, DOCUMENT EVERYTHING! If your manager doesn't listen to you, find another job. I did and I am too damn old to put up with what I did for the past six months.

#workfromhome #termination #wrongful termination #retaliation #poor management #call center #hospitality

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Sample Taster

The story is very typical. It is the way new managers get rid of long time employees. The good news is you moved on. Personally I think there should be penalties for companies that fight legitimate unemployment claims.

6w
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Lawrence Miller

Please understand “DOCUMENT EVERYTHING “. HR will protect their managers even if their managers are In the wrong. If they protect you they will be sued by you because they are admitting their manager violated you. DOCUMENT and file a case against them. To those it’s applicable “AT WILL EMPLOYMENT DOES NOT MEAN YOU HAVE NO RIGHTS “.

6w
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Angela Cole

Stolen identy need proof check my case name

6w
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drew walker

Being an employee is high risk.

6w
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Scott McFeely

You should get a wrongful termination lawsuit going.. you can’t fire someone in retaliation but they will try to show other methods to fire you.. meaning Betty by the book! Documenting everything works. Especially emails or texts.. off the record isn’t off the record! Everything is on the record!

6w
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Al Bailey

This kind of thing happens to almost everyone at least once in their work history, usually triggered by a new high level addition who thinks they can "turn the company in a better direction" and convinces the company to give their ideas a try. And nearly every business out there also blindly follows the Peter Principle path, wherein a staff member is promoted without actual experience in the new assignment simply because they did good at the previous position, and the trend continues until they reach their level of incompetence. Usually that person is not you but sometimes it is

5w
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Jack Vassas

what they done was illegal on what they done after you file grievance they cannot fire you for that because that will be considered retaliation if you have all the documenting everything plus recordings of it you will have a very strong case on them plus they will have to pay you a very alot of money to you plus alot of fine they may even be forced to close down

5w
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SUSAN LUCERO

I did document everything. When you go up against a army, your just one lonely soldier? It’s hard to win!! Especially when you work in HR and know they have a team of Lawyers that work for them….overworked, underpaid employees mean nothing.

5w
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Roxann Vaughn

Good for you to stand up for your rights. Many more people should do that an these companies will see you really run the company.

4w
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Paul Farley

It’s the way it goes. Good employees are sometimes written off because the bad managed to convince the higher ups u were evil for the company. It happens one day you are sitting at your desk next you are out in the street. Sucks but I bet almost everyone has experienced it. I became self-employed because I got tired of making others rich just to be spit on come check time. Good for you sounds like you did ok in the long run even though no one wants that BS in their life

4w
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