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Lenin Pina
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Community Specialist

Tampa, FL Area - The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.

PayRate - $15.00 per hour (overtime after 40 hours) paid bi-weekly. $500.00 per month bonus opportunity (based on performance)

Required Reporting Location:

  • Tampa, FL (for new hire orientation)

Work Schedule:

  • Monday – Friday from 12:00 pm to 9:00 pm
  • Saturday (rotational) from 8:00 am to 4:00 pm

What you’ll do daily:

  • Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
  • Handle difficult customer calls in a courteous and professional manner
  • Correctly enter information into our Customer Relationship Management (CRM) system according to the customer’s needs and/or concerns
  • Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
  • Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
  • Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio

What you need to have:

  • High school diploma or GED
  • Minimum of 1 year previous customer service and/or call center experience
  • Ability to thrive in a fast-paced environment
  • Must be able to work in a home office Monday-Friday 12:30 AM-9:00 PM and rotating Saturdays 8-4 PM. * Employee must be available to respond to customer and internal communications during these hours
  • Ability to thrive in a fast-paced environment
  • Ability to display business maturity at all times and work efficiently without on-site supervision

Ready to Apply?**

  • Click here for more job details and application instructions.

#Nestle #hiringnews #jobsearch #workfromhome #customerservice #Florida

5
over 3 years ago
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