Tampa, FL Area - The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.

PayRate - $15.00 per hour (overtime after 40 hours) paid bi-weekly. $500.00 per month bonus opportunity (based on performance)

Required Reporting Location:

• Tampa, FL (for new hire orientation)

Work Schedule:

• Monday – Friday from 12:00 pm to 9:00 pm
• Saturday (rotational) from 8:00 am to 4:00 pm

What you’ll do daily:

• Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns
• Handle difficult customer calls in a courteous and professional manner
• Correctly enter information into our Customer Relationship Management (CRM) system according to the customer’s needs and/or concerns
• Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
• Display exceptional decision-making and problem solving capabilities to take immediate action on all calls
• Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio

What you need to have:

• High school diploma or GED
• Minimum of 1 year previous customer service and/or call center experience
• Ability to thrive in a fast-paced environment
• Must be able to work in a home office Monday-Friday 12:30 AM-9:00 PM and rotating Saturdays 8-4 PM. * Employee must be available to respond to customer and internal communications during these hours
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

Ready to Apply?**

• Click here for more job details and application instructions.

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