Obtain all the details of the issue. Let customer know you currently do not have a resolution but will investigate and get back…

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You get every detail you can inform them that you are not sure how to fix it but you will continue to find help until you resolve…

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What I was taught to do was to gather information needed to give a call back when I could help the customer. Name,number and good…

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Well, at Hallmark where I applied, whether it was a seasonal (Christmas) job and/or a regular job for months or years - no…

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You explain to the customer that you are not familiar enough with that issue and you out want the very best for them and so you…

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