About the job The Customer Advocacy Specialist at Carecentrix serves as a critical subject matter expert (SME) role in driving resolution for internal or external issues or complaints. He or she will be able to de-escalate and resolve issues with a high level of independence. This role assists the Supervisor/Manager with coaching, on-the-job training, monitoring work, mentoring new associates and driving results. This position may also serve as a back-up in production. Candidate to work \cross-functionally to identify areas of opportunity/performance improvement and recommend solutions.

Qualifications High School Diploma or the equivalent 3 years of experience in an Operations/Production support role. Basic computer skills and data entry with speed and accuracy is required. Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).

What we offer Salary Range; $18.00-$24.00/hr plus Corporate Bonus Incentive Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match. Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more. Advancement opportunities, professional skills training, and tuition Reimbursement Great culture with a sense of community.

APPLY ASAP before it's closed: https://careers-carecentrix.icims.com/jobs/13346/job?mobile=false&width=1370&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300

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