I managed a store for 2 yrs & spent
20 yrs merchandising upgrades @
new stores. After acquiring Parts America & Discount Parts we abandoned our core values & started to deviate from POLICY.
'07 transferred back to retail where I ENJOYED training several into management positions...2 into the DISTRICT LEVEL. The last manager
I had, had failed once before @ another store. He was difficult to work with as he wanted to follow
PROCEDURE over POLICY…
I have been doing career coaching for many years. Just finished creating a 4 part series for people at my company that are being impacted by an acquisition and will be in the job market soon. There are a lot of resume trends people are not aware of:
1. DO Not put more than 10-15 years of work experience if you have it.
2. DO NOT put the year you graduated from any school...college or high school.
3. Do not put your birth year in your email…
I listened to their anger and talked to them to bring proper resolve to their problem.
Work hard. Treat customers with dignity and respect and give them the right parts and suggest something better if applicable.
Putting my faith in others as I had hoped they learned something from me about getting parts out to the customers in a timely fashion. I find that most parts people don"t understand the concept about getting the customers their parts as quickly as possible. Customer service is still number one throughout the industry.
I hired replacement staff.worked with staff to get store back to company standards. Increased sales while working toward these standards, increased customer satisfaction results.
The biggest mistake i made was trying to
o be friends with the underage management on mulberry in fortcollins
They can get you the part you need in a short time
I felt it was a well organized work place,people oriented,clean and customer friendly. I liked the opportunity to learn different aspects of Advance Auto. My one drawback was lack of training for counter sales. The best part-time job I ever had otherwise.
Was down graded by store manager was talked to very badly in front of other employees by store manager
Good people for the most part to work with