The Top 12 Work From Home Jobs and How to Apply

Working remotely has become exceedingly popular after the Covid-19 pandemic.

An estimated 61% of employees have chosen to continue working remotely — even though their companies have reopened following the pandemic. Additionally, around 44% of employees report that working remotely has provided greater balance between work and home.

If you’re looking for a remote job, one of the best places to start is customer service, which offers various positions such as call center agents, customer support, and more.

If you’re interested in working from home, this article details the top 12 remote call center jobs, and the application steps you’ll need to take to land one.

What is a remote call center job?

Call center agents are customer service or sales professionals who handle inbound and outbound communication from customers to answer questions, solve problems, and sell products.

They communicate with customers through many channels, including phone calls, emails, support tickets, SMS texts, live messages, and more.

Most call center agent positions require great interpersonal skills (also known as people skills), technical skills, and organizational skills. If you have experience working on computers, this will surely count in your favor.

Being a remote call center agent means you’ll communicate with customers from the comfort of your home since you’ll primarily assist them through the internet.

How working remotely benefits you and your employer

As a remote employee, your day-to-day work routine can vary drastically from in-person employees. But remote workers have a lot of freedom and opportunities to make the best of their work day.

Work from home employees have the benefit of saving time and money. The average commute time for employees is 27 minutes one-way, meaning most Americans spend about an hour driving to and from work daily.

Another great benefit for remote employees is that they don't have to spend money on their daily gas consumption or spend time driving to work. They can wake up, enjoy breakfast, and sign into work for the day. Unless you have video call meetings, you can wear any comfortable attire as you get your work done.

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Additionally, you don’t need to pack lunch or spend money on food at work. Work from home employees can enjoy whatever food they want without feeling concerned about using the office microwave or refrigerator.

One of the best benefits of working from home is the flexibility to create your own schedule. Parents can see their children off to school, take their pets out for a walk during their breaks, or complete household chores — whatever you need to do, most remote jobs can accommodate your needs.

But employees aren’t the only individuals who receive benefits — companies do too. Employers can find the best employees around the country (or around the world) and aren’t limited to individuals in their specific area.

Also, remote companies save on office costs. Employers don’t have to pay overhead costs for printers, computers, and general office supplies when they employ remote employees.

On top of saving money, companies with remote employees have fewer call-outs. Workers who are sick or caring for sick children can still work without the worry of infecting coworkers or hiring a babysitter.

Best of all? Remote jobs offer location freedom. Anyone, employees and management included, can travel and work on the go.

The average salary of a remote call center agent

Currently, the average call center agent earns $15.55 an hour. Depending upon your availability and employment status (part-time or full-time worker), your yearly salary will vary.

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If remote call center employees have prior experience working remotely, expertise in various computer programs, or the opportunity to work overtime, average wages could drastically increase.

On top of your average salary, some call center jobs offer health insurance. According to a recent Payscale survey, 70% of call center employees receive medical benefits, 64% have dental insurance, and 59% have vision plans.

The best part? The more experience you have working in customer service, the higher pay you’ll receive. Make sure to highlight your previous job experience on your application and resume.

Top 12 companies who hire remote work from home call center agents

If you’re interested in securing a remote, work from home position, we’ve got you covered. Here's a list of 12 companies that are currently hiring for remote positions and a detailed description of what the job entails.

1. Liveops

Liveops is a modern call center that offers virtual call center and licensed insurance agent positions to people around the world.

Rather than being Liveops’ employee, you’ll become an independent contractor — meaning that you’ll enjoy the freedom of being your own boss and choosing your own hours.

The amount that you earn from Liveops will greatly depend on the number and length of calls that you make since you’ll be paid on a pay-per-talk-minute basis.

2. Concentrix

Concentrix is a business services company that specializes in business performance and customer engagement. It has numerous customer service, technical support, and sales representative roles available.

The company offers performance-based pay, which means that you’ll be able to earn more the better you perform.

Depending on your job type, there are also many additional benefits, such as health insurance, paid vacation, excellent career growth opportunities, and more.

3. UnitedHealth Group

UnitedHealth Group is a multinational managed healthcare and insurance company that offers insurance services and healthcare products. You can apply for a customer service rep position at this company.

In addition to offering competitive pay, the company also provides many financial benefits. These benefits include the potential to participate in its 401(k) plan, tuition reimbursement, paid company holidays, and more.

UnitedHealth Group has a thorough hiring process, so be sure to include both hard and soft skills on your resume to stand out.

4. TTEC

TTEC is a customer experience technology and services company that has employees all around the world.

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It offers customer service, sales representative, and consultant positions. TTEC is an industry leader, which means that its employees work with recognizable brands and have a lot of career development opportunities in various roles.

The company also offers a variety of health and wellness programs, local discounts, resources, and more.

5. Transcom

Transcom is a global customer experience specialist that provides sales, technical support, and customer care services to clients.

The company has numerous work from home customer service representatives and social media recruitment positions that need to be filled.

At Transcom, you’ll be expected to work across various channels depending on the role that you get, including phone, email, social media, and more.

To be competitive for certain positions, you may be required to have some technical skills.

Learn more about which technical skills are in high demand and how you can include them in your resume.

6. BroadPath

Broadpath provides customer support to companies on a project basis. They offer remote customer service, telesales, and claims agent positions to international job seekers.

Although projects are temporary status, employees usually work full-time hours that average around 40 hours per week. However, there are also part-time opportunities available for call center positions.

Depending on the specific position that you’re applying for, you may need to have previous customer service experience.

7. Dell

Dell is a multinational computer technology company that develops, sells, supports, and repairs computers and related products.

Because of its multinational presence, the company has a lot of positions available globally — some being remote. You’ll either be working as a customer service or technical support representative.

Your salary will depend on the type of job that you apply for and the number of hours that you work. Some jobs will require entry-level experience, while others require higher levels of experience in certain fields.

8. Sutherland

Sutherland is a digital transformation company that delivers exceptional customer experiences for businesses. They have numerous remote customer service representative positions open.

To work at Sutherland, you need a PC that meets the minimum requirements and a high-speed internet connection. Employees get paid every two weeks, either via a pay card or direct deposit.

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In addition to flexible scheduling, working at Sutherland offers paid training, paid time off, health benefits, and more.

9. VIPdesk

VIPdesk is a company that offers customer care for well-known brands. Here, you’ll be working as a customer service representative to tend to clients’ needs.

With VIPdesk, you’ll be required to work on your computer a lot. So, your PC should meet their requirements, and you need to have good computer skills.

Full-time members get medical, dental, and vision insurance, and other benefits include paid vacation, holiday pay, and life insurance.

Planning on applying for this position? Learn how to include computer skills effectively on your resume.

10. Working Solutions

Working Solutions is a provider of on-demand customer service reps and sales agents who work from home.

The company places a heavy focus on providing its agents with a healthy work-life balance where they get to choose how many hours and days they work per week.

If you decide to become a remote agent at Working Solutions, you’ll be working as an independent contractor, and your salary will depend on the number of hours you work, with an average pay of $15 per hour.

11. Momentum Solar

Momentum Solar is an alternative energy company that offers both in-office and remote job opportunities.

For many of its call center representative roles, Momentum Solar doesn’t only offer a base salary but an uncapped commission as well. Therefore, the harder you work, the more you can earn.

Many of these positions are entry-level, and you only need a reliable computer with a high-speed internet connection to qualify.

12. Randstad

Randstad is a global HR service provider and staffing agency that serves clients in several different industries, including IT, finance, engineering, healthcare, legal, and logistics. Many of their clients include Fortune 500 companies.

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The company offers remote call center representative positions with excellent career development and growth opportunities.

Aside from development training, Randstad also offers comprehensive insurance packages, wellness programs, training, referral bonuses, and other benefits to its employees.

How to find and apply for remote call center jobs

If none of the jobs listed above captured your interest, you can also find other remote call center or customer representative positions on Jobcase’s job board.

Follow these steps to search for remote jobs:

Step 1: Explore potential work from home jobs

If you know what company you’d like to work for, explore their career opportunities for remote positions. Here are some suggestions for getting your foot in the door:

• Get a referral from an existing employee

• Contact the company and ask about job openings

• Visit their website

Alternatively, if you’re uncertain about what remote job you’d like, you can start your search at Jobcase.

Just insert your desired job title in the top text bar. Then, put the word “remote” in the location text bar and press search.

Step 2: Find the perfect work from home position for you

Before you apply to a company, you should look at employee reviews. This will provide potential applicants with great information on the company and how they treat their work from home employees.

When you explore new job openings with Jobcase, you can select “work from home” before you begin your initial search. Otherwise, you can search for your desired position and location and then select “remote/work from home only” on the left-hand side of the page under the commute section.

By creating a profile on Jobcase, you can tailor potential work from home jobs to your work interests. When a job becomes available, you’ll receive a notification so you can apply for the position immediately.

Step 3: Craft a detailed resume and cover letter

Once you’ve found an excellent position, it’s time to fine-tune your resume and create a cover letter. If you’re struggling to craft your resume, here’s what you need to include to impress your future employer.

When applying for a call center, it’s essential that you have proficient computer skills in Microsoft Word, Excel, Quickbooks, and more. Without these skills, many remote employers will pass over your application.

Additionally, prior experience in customer service looks great on your application. Dealing with customers isn’t always easy, but with good references and ample work time, your application will shine among the rest.

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Sometimes, a job application lists a cover letter as “optional.” However, creating a cover letter can secure you the job position.

When you need to write a cover letter, make sure to discuss how you’ve navigated difficult customer service interactions and technology issues, and highlight how you are the perfect applicant for the job position. This gives your future employer a glimpse into your work ethic.

If you don’t provide a cover letter, they may automatically filter you out of their application process — it shows that you’ll opt to do the bare minimum to meet their job standards and may not provide the best customer service to their consumers.

Step 4: Submit your application

Once you’ve found an open position, crafted an excellent resume, and completed the application requirements, it’s time to submit your application.

Make sure you write down any hiring information provided. If you have the hiring manager’s email, follow up within a few days after your submission. Here’s more information on how to format an email to the hiring manager and how long you should wait.

Step 5: Secure an interview

When you are applying for a work from home position, you need to be well-prepared electronically.

Find out what video platform your potential job will use before the interview. The majority of companies will use Zoom or Google Meet, but regardless of the platform, you’ll want to ensure these media work well on your computer before the interview.

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A great way to ensure your video works is to ask a friend or family member to help you complete a practice test. Make sure to ask if your video and sound work accordingly — you want to have the same conditions during your interview.

While you’re in the interview, keep the room clear of distractions. Children and pets who disrupt the interview may affect the employer’s view of your ability to work remotely.

Lastly, take a look at your video background. To make a good impression, you’ll need a professional setting. If this is an issue for you, find an application where you can blur the background (but not yourself).

Apply to become a remote call center agent

If you're interested in one of the work from home call center jobs listed above but not sure how to write a resume that’ll help you stand out? Learn what needs to be included in your resume here.

Also, if you’d like to see what other work from home job opportunities are available, have a look at the recently posted jobs on Jobcase.