Wayfair is the Way-to-Go!

Last updated: February 22, 2024
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Lenin Pina
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Community Specialist
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Wayfair is the Way-to-Go!
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Online Retail Giant, Wayfair is looking for full time, work from home Customer Service professionals to join their award-winning Remote Service and Support Teams.

Why Wayfair?

Wayfair is a well established, Fortune 500, e-commerce company specializing in furniture and home goods. Their digital platform offers millions of product options from a catalog of top national and international band names.

The starting rate of pay for Customer Service Reps is $15.60 p/hr. Bilingual Customer Service Reps start at $16.60 p/hr. You can also qualify for quarterly and referral bonuses.

The Customer Service Work From Home agent is excellent entry-level work from home career job opportunity for serious job seekers who are looking to start and/or transition into progressive work environments that support and encourage and promote talented employees.

Best job ever! Culture, advancement opportunities, compensation, work/life balance, upper level management is always available and easy to reach...the company is amazing on how well they take care of their employees.

- Wayfair Employee, Hammond, LA (Glassdoor Review)

This is what you will be doing

Wayfair Remote Customer Service Duties & Responsibilities:

  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer.
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process.
  • Exceed customer satisfaction, efficiency metrics and issue resolution targets.
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate.
  • Simultaneously navigate multiple software applications and technologies.Demonstrate conflict management skills and maintain professional composure.

This is what you need to qualify

Wayfair Remote Customer Service Job Requirements:

  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
  • Excellent communication and relationship building skills
  • Passion for helping others
  • A successful track record working in a high-volume environment
  • Regular and reliable attendance
  • Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
  • A workspace that is free from noise or distraction
  • Wayfair provides all necessary computer equipment!

This will help you stand out!

A job seekers’ world is a competitive one and classifying for this job opportunity is highly competitive. Therefore, standing out is everything!

Standing out on online job applications is all about simplicity and the proper use of experience and skill key words and phrases on your resume and application profile.

On average, each corporate job offer attracts 250 resumes. Of those candidates, 4 to 6 will get called for an interview, and only 1 will get the job.

- Glassdoor


Including these words in your resume and application profile will help improve your rating on the online application tracking system, ATS:

  • Fast-Paced
  • Analytical
  • Problem-Solving
  • Communication
  • Relationship
  • Passion
  • High-Volume Environment
  • Reliable Attendance
  • Helping Customers
  • Customer Service

This is what you need to do to apply

  1. Double check your resume and make sure you have all the essential key words.
  2. Go to https://www.wayfair.com
  3. Complete the online job application and assessment.
  4. Check your email and verify that your application was received successfully.

Note Some mail servers automatically parse messages from unknown sources to spam or junk mail folders. Please check these folders to ensure you receive confirmation of your application.

Discover More Work From Home Jobs Today!

Want to explore more work@home job options? Go to Jobcase's workfromhome topic page and check out all the local and national employers currently hiring work from home applicants.

For best results Follow the workfromhome topic page then upload your resume or use the Jobcase quick resume building tools to create an optimized resume you can include with your online application profile. Thank you!

No matter who you are, Wayfair is a place you can call home!



David Bailey
Bullet point

It was very interesting and useful to know, thanks. But I couldn't find where to apply on the website either.

Carrie Prince
Bullet point
Store Manager at Rivercity Workwear

I went on the site but I cant figure out how to apply for a work from home job

See all replies
Kai Dickerson
Community SpecialistBullet point
Community Specialist

Love the tips on key words to put in your resume, Lenin! Good info here... thx for sharing