Spectrum Careers: Average Salary, Job Types, and Employee Perks
Based in Stamford, CT, and employing 95,000 workers in 41 states, Spectrum is a company that provides internet, TV, and phone services. Since the company offers a wide range of job opportunities, it's a prime employer for people with different educational and professional backgrounds.
If you're considering applying to Spectrum, you should know about the average hourly salary, job positions, employee benefits, and more. Keep reading to learn more about Spectrum careers.
How much does Spectrum pay per hour?
The starting wage for employees at Spectrum is $20 per hour — much higher than the national average for many jobs the company offers. In addition, workers at the company can choose from over 50 career paths to advance their pay and career.
Jobs that start at $20 per hour at the company include mobile representative, customer service representative, sales representative, maintenance technician, field technician, and SMB tech support.
The higher average salary is one of the main attractions for job seekers considering careers at Spectrum.
In addition to the high starting salary, Spectrum offers benefits and perks, ranging from medical and dental insurance to a 401(k) retirement savings plan and tuition reimbursement.
Spectrum's Fit Finder
Spectrum has a Fit Finder feature on its website that helps applicants find the best position for their skills and experience. The Fit Finder asks questions about an applicant's customer service experience, technical skills, and language abilities.
After the questions are answered, the Fit Finder lists recommended positions at Spectrum. The list includes:
The job title
A brief description of the position
The starting salary
The locations where the job is available
Spectrum's Fit Finder is ideal for people who're unsure about the position they are most fit for. The Fit Finder will determine your work ethic, interests, and needs to show you the potential Spectrum careers for you.
The primary benefit of using the Fit Finder is that it gives applicants a good idea of what positions they are likely to qualify for and how much they can expect to earn.
How to apply for a job at Spectrum
If you are searching for a career at Spectrum, check the company's website, as that's the best place to find their latest job postings. You can search for open positions at Spectrum in two ways. The first method is to run a search for the job you want.
You can search for Spectrum careers by keyword and location.
Once you've found a job you're interested in, click on the job title to view the job description and learn more about the role.
If you think you're a good fit for the job, click the "Apply Now" button to begin the application process.
The next step is creating an account or logging in with your existing account if you're a returning applicant.
Follow the on-screen instructions. Once you've submitted your application, Spectrum will review it and determine if you're a good fit for the role.
You can expect to get a call in one to three weeks if you’re selected for the interview.
The second option is to sign up for job alerts. Spectrum lets you sign up for job alerts, so you will be notified when new jobs that match your search criteria are posted.
You can choose the category, location, and job type you're interested in. Plus, upload your resume and indicate if you're a current employee or not. Spectrum will then send you alerts if there's an open position matching your preferences.
You can also follow Spectrum on social media to stay up to date on the latest job postings. The company posts new jobs on Twitter, LinkedIn, and Facebook.
Read our complete guide to learn more about applying for a job at Spectrum.
What employee benefits does Spectrum provide?
Spectrum is among the companies known to invest in their employees. This ideology is seen in the various employee benefits they offer.
Free or discounted services
Spectrum gives its employees high-speed internet, voice servers, and TV services at a subsidized rate. In addition, employees living outside charter service areas can get the TV Essentials package from the company.
Employees also get Spectrum Mobile services free of the usual taxes and fees.
6% 401(k) company match
A 401(k) is a retirement savings plan that lets workers put a portion of their paycheck into a specific account. The company invests this money in the employee. When the employee retires, they can use this money.
Spectrum matches 6% of what the employee contributes to their 401(k) account. So, for instance, if an employee contributes $100 to their 401(k) account, Spectrum will add $6.
Career and development opportunities
Spectrum employees get many career development opportunities, including:
Tuition reimbursement: The company pays $5,250 per year for college courses. Employees pay for degree programs, technical training, and professional development courses with this money.
Mentorship programs: Employees also have the opportunity to be mentored by more experienced colleagues. For example, the company matches employees with mentors who can help them develop their skills to take on new challenges.
Paid training: Spectrum also offers paid training courses to help employees learn new skills or update their knowledge. These skills include everything from customer service to technical support.
Promotion opportunities: Employees who excel in their jobs also have the chance to be promoted to higher-level positions. Spectrum also offers management training programs to help employees prepare for these roles.
Spectrum employees also get various dental, vision, and health insurance options. They can also enroll in the company's health savings account (HSA) or flexible spending account (FSA).
A flexible spending account allows you to set aside money for medical and child care expenses. The money in the account is not subject to federal income taxes, making it a great way to save on taxes.
Retirement accumulation plan
A retirement accumulation plan is a defined contribution plan that allows employees to save for retirement. The company also contributes to the employee's account each year. The employee can choose how to invest this money.
Spectrum's RAP is a 3% contribution in addition to the 401(k) match. However, this is not available to all employees.
For a full overview of the subject, check out our thorough guide to employee benefits at Spectrum.
Does Spectrum conduct background checks on candidates?
Yes, the company conducts background checks. Spectrum runs a criminal background check on all final candidates before an offer of employment is extended.
Employment with Spectrum is contingent upon the applicant's successful completion of a pre-employment drug screen and criminal background check.
All offers are conditional and may be rescinded if the applicant does not complete the required drug screen or background check.
How to prepare for a background check
When you apply to a company that runs background checks, it's important to be as forthcoming as possible on your job application and during interviews.
Many employers will ask questions about your criminal history, so it's best to be prepared to discuss your past. If you have a criminal record, be honest about it and emphasize the steps you've taken to rehabilitate yourself.
It's best not to lie about anything, whether it's previous employees' testimonials, references, or your criminal history, as this can come back to bite you later on.
Check out our guide about Spectrum's background checks to learn more about the subject.
Requirements for a Spectrum job
Different careers at Spectrum have different requirements, but there are some general skills the company looks for in almost all applicants.
Strong customer service skills: The most important skill you need to work at Spectrum is the ability to provide excellent customer service. You will constantly interact with customers, whether on the phone, online, or in person.
Team-working ability: In most cases, you will work with a team of other customer service representatives, so it is crucial to work well with others.
Good written and verbal communication: You should be able to communicate effectively with customers and co-workers. This includes being able to understand and explain technical concepts to non-technical people.
Organization and time management: Spectrum customers expect prompt and efficient service. You must manage your time well and stay organized while simultaneously working on multiple tasks.
Flexibility: Spectrum employees must be able to adapt to sudden changes in their work schedules. The company sometimes asks employees to switch shifts or work overtime on short notice.
Willingness to learn new things: You must have a knack for learning new tasks quickly and efficiently.
Ability to handle difficult situations: Often, Spectrum customers are angry or upset about their service. Employees must be able to handle these situations calmly and professionally.
Basic computer skills: All Spectrum employees need to be able to use basic computer programs and applications.
Spectrum career areas
Spectrum has a host of different career areas for employees to choose from. Whether you're looking for a job in customer service, sales, or technical support, Spectrum has something for you.
- Data analysis: As more and more businesses adopt data-driven decision-making, the demand for skilled data analysts is only going to rise. As a data analyst, you will be responsible for collecting, cleaning, and analyzing data to help Spectrum make better decisions.
Product manufacturing: Spectrum manufactures various products, from cable modems and routers to TV set-top boxes. Spectrum is a great place to start if you're interested in a career in product manufacturing.
Business consultation: A business consultant at Spectrum helps businesses optimize their use of Spectrum products and services. You will also work with businesses to ensure they get the most out of their Spectrum subscription.
Customer service: Spectrum's customer service representative assists customers with billing inquiries, technical support, and more.
Technical support: The technical support team provides assistance to customers with questions or problems related to their Spectrum service.
Sales: The sales team is responsible for acquiring new customers and upselling current customers. You can expect to work in a fast-paced environment and have the opportunity to earn commissions. Notable qualities of a sales professional include being persuasive, outgoing, and driven.
Network support: The network support team at Spectrum helps customers with the installation, configuration, and troubleshooting of their network infrastructure. The team also provides advice on best practices for network security and performance.
Content creation: As a Spectrum content creator, you will develop and produce high-quality, engaging content that meets customers' needs. You will work with a team of editors and designers to create articles, videos, and other informative and visually appealing content.
How to prepare for an interview at Spectrum
Let's say you've received the interview request of your dreams. You're one step closer to a fantastic new job at Spectrum.
Here's how to ensure you're fully prepared for your interview and ready to knock their socks off.
Do your research on the company: Make sure you know about their products, services, and history. It will come in handy when the interviewer asks you questions about Spectrum and why you want to work there.
Practice, practice, practice: In addition to researching the company, you should practice your interviewing skills. Come up with answers to potential questions, and work on your delivery. You can even practice in front of a mirror or with a friend.
Be on time (or early): This one should be a no-brainer, but you'd be surprised how many people show up late to interviews. So make sure you give yourself plenty of time to get there, so you're not rushed or frazzled.
Dress to impress: First impressions are everything, so you want to ensure you look your best. Therefore, dress professionally and avoid anything too flashy or revealing.
What is it like to work at Spectrum?
When gauging the work culture and feel at any job, you must check whether your desired company has a high employment rate for minorities, women, and other traditionally underrepresented groups.
Here are some factors that offer insights into what it's like to work at Spectrum.
Payscale data shows that 60.5% of the employees at Spectrum are male. Meanwhile, 39.5% are female.
That means for every 100 men working at Spectrum, there are approximately 40 women.
In terms of representation, this is a good sign. It shows that Spectrum is an inclusive workplace that's willing to hire a diverse range of employees.
Moreover, the average hourly rate for both groups is similar, with women earning $1 less per hour than their male counterparts.
Years of experience
Most people working at Spectrum are in the early or mid stages of their careers. 42.7% of employees are in their early careers, while only 8.2% are in their late careers.
Interestingly, 7% of the company's employees are entry-level workers. This suggests that Spectrum is open to hiring fresh graduates and people with little to no work experience.
Overall, this is a good sign of the company's willingness to invest in its employees' growth and development.
Frequently asked questions about careers at Spectrum
Here are some common questions people ask about Spectrum careers.
How much paid time off does Spectrum offer?
Regarding paid time off, Spectrum gives seven sick days a year to its employees. Plus, employees get four personal days and seven holidays. Moreover, Spectrum has a parental leave policy for new parents.
What are the benefits of working at Spectrum?
Spectrum’s employee benefits include medical, dental, and vision coverage. Plus, employees can take advantage of the company's 401(k) plan and tuition reimbursement program.
Does Spectrum pay $20 per hour for all jobs?
Yes, the company has a starting wage of $20 per hour for all positions. You can find technical support, field operations, and customer service jobs.
What is the job outlook like at Spectrum?
The job outlook at Spectrum is positive. The company is expanding its operations and adding new positions. Plus, it offers opportunities for career advancement.
What's the culture like at Spectrum?
The culture at Spectrum is fast-paced and results-oriented. Employees should be self-motivated and able to work independently. However, the company also has a strong sense of team spirit and collaboration.
How can I know if I'm a good fit for the job?
Spectrum's Fit Finder helps you identify which job best matches your skills and interests. You can take the Fit Finder quiz to determine if the job you want to apply for is the best one for your skills.
Start your career at Spectrum
Spectrum is undoubtedly an excellent environment for passionate and driven people to start their careers. There are many job positions available, with pay starting at $20 an hour. The company is constantly expanding and adding new positions. Spectrum is the right pick if you're looking to join a company with a positive job outlook, competitive benefits, and a culture of teamwork and success.