An Overview of Kelly Services Career Positions

Last updated: April 25, 2024
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An Overview of Kelly Services Career Positions
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Kelly Services is one of the biggest and most well-known staffing agencies in the world.

The firm has thousands of job positions in order to keep it running. Positions at Kelly Services can range from entry-level administrative positions all the way up to corporate departments like accounting and legal.

In this guide, we’ll explain everything you need to know about career positions that are commonly available at Kelly Services. We’ll also let you know what to expect in terms of job duties and pay.

By the end, you’ll have a good idea of the careers that are available through Kelly Services, and you’ll be better able to identify which one might be a good fit for you. We will also help you tackle everything you need to do in order to apply for work at Kelly Services.

What is Kelly Services?

Kelly Services is a global staffing and recruiting company that has been helping businesses find qualified employees to fill their staffing needs and helping job seekers to find work in a variety of industries for over 70 years.

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Kelly was founded in 1946 and is headquartered in Troy, Michigan. It offers a range of staffing services, including temporary, temporary-to-permanent, and permanent placement.

Kelly Services operates in industries such as office and administrative support, customer service, education, healthcare, and more. With its wide range of services and global reach, Kelly Services has become a trusted and respected name in the staffing and recruiting industry.

In addition to its staffing and recruiting services, Kelly Services also offers a range of other workforce solutions, including payroll services, training and development, and career development resources for job seekers. The company is committed to helping businesses find the right talent and helping job seekers find meaningful work opportunities.

In 2021, the company reported 8,000 employees and $4.9 billion in revenue, making it one of the world's largest staffing firms.

If you’ve ever wondered what it would be like to work for Kelly Services, we’ll walk you through the reasons why you’d want to work there, the skills you’d need to do so, and the kinds of career opportunities Kelly can provide. By the end of this article, you’ll know whether this is the right choice for you professionally.

Reasons to consider working for Kelly Services

If you are considering working for Kelly Services, there are several reasons to take the opportunity seriously.

Kelly Services provides employees with competitive pay, benefits, and training opportunities, making it an attractive employer for job seekers of all levels of experience.

Let’s look at some of the benefits of working for Kelly Services in a bit more depth.

Healthcare

Kelly cares about the total health of its employees, including physical, mental, and emotional health.

The company offers an ACA-compliant health plan. In order to be eligible, you have to live and work in the US. Ongoing employees must also have 1,560 hours of service during Kelly’s standard measurement period.

Kelly also has other health options available for purchase through their Leslie & Associates benefit alliance. You can choose any combination of benefits, including group-term life insurance, dental, vision care, accident insurance, critical illness insurance, a prescription plan, and more.

You can also take advantage of a free employee wellness program, as well as health and wellness offerings like discounted or free fitness classes.

Retirement

Eligible Kelly employees have access to retirement plans, including the opportunity to contribute a percentage of your income to a 401(k) plan. Your contributions get automatically deducted from your paycheck and invested into your 401(k) account.

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Commitment to safety

Safety is important. Nobody wants to get injured on the job. For the last ten years, Kelly has seen a favorable decline in total injury frequency.

In 2010, Kelly launched their Absolute Zero program with the goal of attaining zero on-the-job accidents, injuries, or illnesses.

Time off

Kelly recognizes the value of relaxation and rest. Eligible employees are encouraged to take full advantage of paid time off to maximize wellness, efficiency, and engagement.

Want to learn more about the most important issues facing American workers?

Check out the Jobcase America@Work report, where we surveyed 4,000 hourly and skilled workers to understand the issues they face and the opportunities they need to ensure no worker gets left behind.

Education and continued learning

Kelly has partnered with Arizona Global Campus (UAGC) to offer accredited online university courses to all eligible employees. While working at Kelly, you can add some education to your resume while saving money on tuition and other educational costs.

Eligible Kelly employees save 30% on tuition and have many fees, such as learning assessments and graduation fees, waived.

Perks and discounts

As a Kelly employee, you’ll have access to discounts on pretty much anything available on PerkSpot. PerkSpot is an exclusive employee discount program that has partnered with 1,000+ merchants. So you can save money on everything from shopping at Target to a trip to Disneyland.

Kelly offers other benefits, including commuter discounts, voluntary benefits, and tuition assistance as well.

Ethical workplace

Kelly has a long history of supporting a diverse and inclusive workplace and is committed to staying that way in the future.

Kelly also cares about the environment and protecting the planet. Energy consumption at their headquarters has been reduced by 19% since 2013. They've also reduced their carbon footprint by 26%.

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What skills do I need to work at Kelly Services?

The skills that you’ll need to work at Kelly Services will be specific to the type of job that you’re applying for.

In general, Kelly looks to hire people who have strong communication skills. You will interact with clients, job candidates, and colleagues on a regular basis. The company also strongly values the ability to work in a team.

A positive and professional attitude is also critical, as you’ll likely be dealing with clients and representing the company. As with most workplaces, you should also be organized and able to multitask, as you could be working on several projects at once.

If you’re working as a recruiter for Kelly, you’ll need good recruiting and customer service skills. Your role might include sourcing, screening, and interviewing job candidates. It might include working with clients to understand their staffing needs and help them to find qualified candidates as well.

A background in sales can also be helpful if you’re in a role where you are responsible for generating new business and building relationships with clients.

Finally, you’ll need at least basic to intermediate computer skills as you’ll use a variety of computer programs and systems to manage client and candidate information.

Career options at Kelly Services

Revenue in the global staffing industry was estimated to be more than $650 billion US in 2022.

Since Kelly is one of the largest staffing agencies in the world, the company needs thousands of employees to cover a wide variety of positions. So regardless of your education or background, there’s probably a job opening at Kelly right now that’s right for you.

Let’s take a look at some of the most common positions that Kelly hires for.

Recruiter and talent acquisition

If you’ve ever used a staffing agency to look for a job before, then you’ve dealt with a recruiter. They’re one of the most public and forward-facing positions within Kelly’s business.

To succeed in a recruiter role, you must have excellent written and spoken communication skills, and be a good listener. A large portion of this role involves ineracting with clients and potential hire candidates.

A professional recruiter is responsible for finding and assessing whether a job candidate is qualified for a client’s position. You may either make recommendations to a client’s hiring manager or make the final hiring decision yourself on behalf of clients.

The ability to multitask is key for this role. It is likely that you’ll have to work on multiple projects at once.

Kelly prefers to hire recruiters that already have a year or more of experience in a high-volume, full-cycle recruiter role.

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While being bilingual in Spanish is preferred, but not required, basic computer skills are a necessity.

On a daily basis, you’ll use Microsoft Office and applicant tracking systems, as well as update job boards.

The pay for a recruiter can vary widely depending on experience, the area of the country you’re working in, and the industry you specialize in. Full-time salaries (including a base salary plus bonuses) tend to start at around $55,000 per year on the lower end but may go as high as $130,000 per year.

Account executive

While a recruiter at Kelly primarily deals with individual job candidates, an account executive deals with business development and finding new corporate clients.

This role is responsible for the following:

  • Lead identification and qualification

  • Cold calling

  • Setting appointments

  • Creating and developing proposals and pricing models

  • Visiting customers on-site and leading sales presentations

  • Closing sales through effective negotiation

  • Documenting sales activities

Once an account executive negotiates a contract or service agreement with a new corporate client, they work with Kelly branch staff to ensure effective service delivery.

Kelly prefers account executives to have a bachelor's degree and experience in business-to-business sales or a relevant specialty.

A strong customer service disposition and effective presentation and negotiation skills are a must.

This position, depending upon location, may involve travel.

Administrative assistant

An administrative assistant at Kelly is a frontline position and is usually the first to greet anyone coming into the office.

Strong communication skills (both written and verbal) are essential, as you will be interacting with visitors and answering phone calls, as well as interacting with internal staff regularly.

Daily tasks of an administrative assistant at Kelly include managing calendars, sorting and distributing mail, expense reporting, organizing catering for meetings, and other logistics.

You will be the focal point when it comes to ordering office supplies, coffee, water, etc.

Part of this role also involves supporting other departments with filing and record keeping.

Excellent Microsoft Office skills are required, as well as the ability to multitask and prioritize.

Pay for administrative assistants at Kelly is typically around $20 - $25 per hour.

Did you know? About 3.1 million people work in the staffing industry every day.

Human resources administrator

The primary role of human resources administrators is employee onboarding, including pre-screening, contracts, performing background checks on new hires, and probations.

You’ll process new hires, which includes tasks like preparing offer letters and preparing employee files. You’ll also administer benefits such as 401(k) plans, health, dental, etc.

Termination notices and preparation of termination kits are also handled by a human resources administrator.

You may also be asked to assist with other tasks, such as payroll processing.

Kelly prefers to hire HR administrators with 3+ years of recent relevant HR experience, as well as experience working in a fast-paced environment.

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This position typically pays between $25 and $30 per hour to start.

Customer service representative

A customer service representative at Kelly is responsible for receiving queries through toll-free lines and other methods of communication and then processing the queries according to internal and external complaint-handling procedures.

Most customer service roles at Kelly are hybrid, meaning that work is done both in an office and remotely. So it offers good flexibility and the ability to work from home.

Active listening skills and good telephone communication skills are essential for this role, as well as the ability to effectively resolve customer issues.

A high school diploma or equivalent is the minimum requirement, although a bachelor's degree is preferred.

You should have 3+ years of customer service experience, ideally within a call center environment.

Typing speed of 40+ WPM is preferred, and you should be proficient with Microsoft Outlook, Excel, and Word.

This role typically pays between $19-$20 per hour.

IT support specialist

This role helps to maintain Kelly’s computer systems, desktops, and peripherals at corporate offices and locations.

You’ll need to be able to efficiently diagnose and troubleshoot a wide variety of technical problems that can arise. It’s also important that you can identify priority issues and make sure that they get handled first.

You’ll be part of a team that’s responsible for installing, diagnosing, maintaining, repairing, and upgrading all of Kelly’s IT equipment and hardware to help ensure that employee workstations and laptops are performing optimally.

Other tasks include organizing, tagging, and cataloging all digital assets and equipment.

You should be comfortable working with a ticket system and following up on assigned tickets in a timely manner.

Qualifications for the IT support specialist role include excellent customer service and communication skills, 3+ years of IT helpdesk experience, and advanced knowledge of various types of software and hardware.

Office manager

An office manager keeps the Kelly location that they’re in charge of running smoothly.

They manage and organize the overall office operations. That includes creating and implementing office policies and procedures, as well as reporting to the leadership team on any office requirements, necessary repairs, etc.

They’re in charge of managing office maintenance, including equipment, furniture, fixtures, etc. This position also coordinates with IT personnel for any IT equipment-related issues.

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You’ll coordinate any company events or trade shows in your area, as well as approve travel-related expenses.

An ideal candidate for this role will have at least 3 - 5 years of experience as an office manager or a similar role. Strong interpersonal skills and a great attitude are a must, as you’ll be working with all levels of staff.

Accounting manager

The accounting manager is responsible for overseeing the activities of the accounting department. These include things like month-end closing and financial statements, annual audits, tax filings, account reconciliations, and more.

This position is 100% remote with a limited amount of travel and reports to the Director of Finance.

To qualify for this position, you should have 5+ years of increasingly responsible experience in accounting at a public company, including 2+ years of supervisory experience.

You’ll need to have a good knowledge of generally accepted accounting principles (GAAP) and experience with forecasts and budgets.

Certified Public Accountant (CPA) designation is preferred but not required.

Find your career at Kelly Services today through Jobcase

As one of the largest staffing agencies in the world, Kelly Services has thousands of employees.

Many positions at the company revolve around staffing recruitment and office administration-type careers. But there are also job opportunities at Kelly in IT, sales, legal, and many other fields as well.

Kelly has offices in all 50 states, as well as many international offices too. So chances are, there’s an open position at a Kelly Services location near you.

In this article, we’ve given an overview of some of the different positions and career options available through Kelly. Now you can evaluate them and consider which of them might be a good fit for you.

You can use the Jobcase job board to search for job titles at Kelly locations near you. Plus, check out our resources and tips to help land you that interview and get hired today.

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