Everything you need to know about Grubhub careers

Last updated: April 25, 2024
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Everything you need to know about Grubhub careers
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Grubhub is leading the way in online food delivery. The company is part of the Just Eat Takeaway brand, with services available in over 4,000 US cities.

With more than ​​320,000 restaurant partners, customers can get their favorite foods delivered right to their doors.

Grubhub has a range of jobs available, and the delivery platform is always looking to expand its network of drivers. If you're looking for a flexible role that fits around your other commitments, these gig jobs can be a good option.

Want to work for the popular food delivery app? You've come to the right place.

Keep reading because we'll tell you about the Grubhub hiring process, benefits, and background checks. Plus, you'll find out how much you can make and what jobs are available.

What is Grubhub?

Grubhub Inc. began in 2004 and was founded by Matt Maloney. It started in Illinois, and the headquarters are still there today. Its parent company is called Just Eat Takeaway.

Grubhub is an online food delivery platform with around 32 million customers. It delivers more than 315,000 orders every day.

Customers can use the Grubhub app to order meals from local restaurants, and those meals are dropped off by a delivery partner. Contact-free delivery is available, and the delivery fees are considered affordable.

In addition to delivery partners, Grubhub has a corporate team. Some of this team's fields include customer service, software engineering, digital marketing, and finance.

Grubhub is a brand that likes to give back to community organizations. For example, the Grubhub Community Fund gave over $23 million to charities in 2021. The goal is to support independent restaurants, drivers, and local communities.

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Uber Eats, DoorDash, Zomato, and Postmates are a few of Grubhub's closest competitors.

What do you need to be a Grubhub driver?

Want to drive for Grubhub? To work as a delivery partner, you'll need to tick a few boxes.

You won't need previous experience, but the minimum hiring age is 19. As a driver, you'll be an independent contractor. You'll be responsible for your own tax obligations, and you'll only get paid when you work.

Delivery partners need a reliable vehicle. Most of the time, a car is required, but in some busy city areas, you can deliver by bike.

If you plan to drive a motor vehicle, you'll need a valid driver's license. Auto insurance is also a requirement. Cyclists need either a driver's license or a valid state ID to verify their identity.

You'll also need an Android or iOS smartphone with an internet connection to download the Grubhub app. Plus, you'll need a bank account to receive payments for your hard work.

What jobs are available at Grubhub?

Want to work for this innovative e-commerce company? There are job openings in a range of departments. Here are some of the most popular positions you can apply for:

1. Driver

Grubhub is always looking for delivery partners. These mobile food delivery drivers accept orders via the app and collect fresh meals from local restaurants. They communicate with restaurant staff and make sure orders are correct.

Delivery partners drop the food off to customers and follow any instructions customers outline. For example, a customer may live in an upstairs apartment trequiring a keycode.

Grubhub does same-day delivery, so organization and time management is essential. Delivery drivers must have excellent communication skills and pride themselves on providing a positive customer experience.

Driving for Grubhub is flexible, and you can choose your own hours. You'll get paid per job, and you can make extra cash from tips.

2. Customer service representative

Customer service representatives are part of Grubhub's customer care team. They're often hourly employees and chat with customers through various methods.

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For example, some customer service representatives answer phone calls, while others communicate via live help or social media.

Customer service representatives use their listening skills to answer questions and follow up on orders. If a customer has a complaint, these team members will try to resolve it for them. Customer service reps also have product knowledge and understand Grubhub's unique platform.

To work in this role, you'll need excellent communication skills. You should be comfortable talking on the phone and using a computer. Experience in customer service will also be an advantage.

Some customer service representatives work remotely from the comfort of their own homes.

3. Technical support specialist

Technical support specialists help customers and drivers with the Grubhub app. They're tech-savvy and can troubleshoot different issues.

For example, if a customer is having difficulty processing a payment or a driver is having trouble logging in to the system, a tech support specialist can help.

Technical support specialists answer questions over the phone and online and therefore need excellent customer service skills. Problem-solving skills and time management are also important.

If you want to work as a technical support specialist, you should be confident in using a computer. Experience in a similar role is usually required.

4. Accounting clerk

Accounting clerks are part of the Grubhub corporate team. They work closely with accountants to set budgets and prepare reports.

Accounting clerks input data and keep track of income and expenses. They also check statements, pay bills, and send invoices.

These team members help process payments for drivers.

To work in this role, you'll need some accounting experience. Math skills, communication skills, and attention to detail are all essential. Accuracy is also important, as is teamwork.

Experience using Microsoft Office is usually a requirement for an accounting clerk position.

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This job can be full-time or part-time, and it offers opportunities for professional development.

5. Workforce manager

If you have leadership experience, you can apply for a job as a workforce manager. The goal of these workers is to improve the Grubhub service and make sure the team remains productive.

Workforce managers oversee small groups of people in specific departments. For example, a workforce manager may be hired to oversee the call center.

These workers look at current processes and find ways to improve them. They make sure team members are satisfied in their roles and analyze data. Workforce managers need to be confident using computer programs, such as Microsoft Excel.

You may need a degree to get this job. Workforce managers need to have excellent communication, math, and organizational skills. They should also be able to collaborate well with others.

What benefits do you get at Grubhub?

One of the most common candidate questions is about Grubhub benefits.

Delivery partners are independent contractors and don't get the same benefits as full-time employees. While you won't get traditional health insurance, Grubhub is partnered with Stride Health. Drivers can access affordable plans with options for medical, dental, and vision insurance.

You can get a few exclusive perks as a Grubhub driver, including a discounted tax preparation service and free personal protective equipment (PPE).

You can also pick your own hours and work as many or as few shifts as you'd like. Driving for Grubhub is an ideal job for someone who wants to make money while juggling family commitments or studying.

Learn more about driver benefits in our Grubhub delivery driver benefits guide.

Hourly employees receive a comprehensive benefits package. This package includes health insurance coverage for you and your dependents, including medical, vision, dental, and prescription drug insurance.

There are also wellness programs, complimentary Grubhub credits, and half-day Fridays.

You can prepare for the future with Grubhub's 401(k) retirement plan with a company match. Put aside pre-tax money each pay, and it'll be waiting for you when it's time to retire.

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Grubhub offers its employees opportunities for professional growth. Plus, there are mentorship programs and employee networking groups.

For some roles, people with disabilities can ask for reasonable workplace accommodations.

How much can you make at Grubhub?

Grubhub drivers are paid a pre-order rate plus 50 cents for every mile traveled between the restaurant and the customer.

The pre-order rate can vary depending on your location, the miles traveled, and the delivery type. Drivers can make extra money through bonuses and customer tips. Don't forget: 100% of the tips you make are yours to keep.

The average income for these independent gig workers is between $9.00 and $23.00 per hour.

Want to know more? We've put together an article with information on Grubhub drivers' earning potential.

Don’t want to drive and deliver? There are other job positions available at Grubhub. For example, a Grubhub customer service representative in the US makes an average of $14.00 per hour. A technical support specialist makes around $19.00 per hour, and an accounting clerk can make $21.00 per hour.

The average rate for a dispatcher is $15.00 per hour. Have experience in payroll? These specialists make between $16.00 and $27.00 per hour.

How to apply for a job at Grubhub

Does Grubhub sound like the company for you? Let's talk about the recruitment process.

The first step to applying for a Grubhub position is to visit our job board and search for Grubhub positions near you.

Alternatively, if you're looking for a delivery partner role, you can head straight to the driver page on the Grubhub website. You can start your application on your phone or computer by filling out the online form.

The form asks for a few basic details, including your name, email address, and the area you want to drive in. You'll also have to agree to the company's privacy policy.

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As you progress, you'll have to complete a short questionnaire to confirm your eligibility. If you meet the minimum requirements, you'll have to upload your driver's license and share your insurance details.

Learn more about the Grubhub driver application process.

For those who'd prefer a different full-time or part-time role, you can go to the Grubhub careers page. If there's a position you're interested in, click "learn more and apply."

Once again, the application is done online, and you'll need to create an account and complete each step.

Not ready to apply yet? You can still join the Grubhub talent community to be considered for future opportunities.

Does Grubhub do a background check?

To work at Grubhub, you'll need to pass a background check. This check is done toward the end of the recruiting process but before your first day of work.

A third-party company — typically Checkr, a trusted background check agency — does the background check. This check is used to verify your identity.

There's also a criminal record check that looks for any misdemeanors or felonies from your past. It goes back at least seven years, and any issues will appear in a background report.

If you join Grubhub, you'll be part of a team. Drivers have to interact with customers and restaurant employees while representing the Grubhub brand. Safety is a priority, and some past crimes on your criminal record check can be red flags. For example, someone with a history of sexual assault or robbery probably won't get accepted.

Applicants who want to be delivery partners also have to pass a driving background check. Any incidents on the road will be shared with the hiring manager. If you have multiple infractions or a history of unsafe driving, this can impact your application.

And it doesn't end there. If you get flagged for any driving offenses while delivering for the company, you may be removed from the system.

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Not all issues on a background check will rule you out from being considered to work at Grubhub. If you're not sure whether something from your past will be an issue, you can discuss your circumstances with the hiring team.

For more information, read our Grubhub background check guide.

Does Grubhub do a drug test?

Delivery partners don't need to pass a pre-employment drug test. However, if you have an incident on the road, you may be tested.

Keep in mind that any drug or alcohol-related offenses will show up on your background check. For example, if you've ever had a DUI or been convicted of drug trafficking, that could be a red flag for the hiring manager.

Grubhub expects its team of drivers to be safe on the road, as they represent the Grubhub brand. If you do get caught using drugs while driving, your partnership with Grubhub will be canceled.

Tips for your Grubhub application

When you sign up to the Grubhub platform, make sure your details are correct. Take your time filling out each section, and be honest with the information you provide.

Before the background check is done, you'll need to give your permission for it. If you refuse, you won't be able to continue with your application. Not sure what'll show up? You can order your own personal background check.

Grubhub usually uses Checkr, and Checkr offers a free service for individuals. It's called Better Future, and the results will be the same as what the hiring manager will see.

To drive for Grubhub, you'll need auto insurance. You should check with your insurance company to make sure you're covered for gig work.

Your car should be reliable, and a visit to your mechanic before you start driving for Grubhub will give you peace of mind on the road.

Tips for independent contractors

Working as a gig worker comes with flexibility and the opportunity to make extra cash. If you want to be successful, you should be self-motivated and organized.

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Grubhub delivery partners can increase their income by providing excellent customer service. How? Be friendly and polite to customers, and try to avoid preventable delays. Double-check your orders, and make sure you place them carefully in your car so that they don't spill. Doing these things will help you earn tips, boosting your income.

Try to plan your availability around peak periods, such as evenings and weekends, so that you can fill up your time. When there's a rush, you'll also have the opportunity to make bonuses.

When applying for a driver position, you should consider the area you want to deliver in. Are there many restaurants? Is there demand? Try to be flexible. For example, some workers may choose to deliver to university campuses since demand there is often high.

Don't forget that you'll need to manage your own finances and taxes. You should also keep your vehicle well-maintained.

Where to find a Grubhub job

When you're ready, visit our job board and browse Grubhub vacancies in your area. You can add your preferred keywords and location to filter the results. Occasionally, Grubhub has work-from-home roles available. To find these, you can select "remote work only."

You'll have the option to create a free Jobcase account and set up job alerts. Members can chat in community discussions, use our resume builder, and create profiles to share their skills and experience.

Or, if you know you want to work as a delivery partner, you can visit the Grubhub driver page and complete the application form.

Starting your Grubhub career

Does Grubhub sound like the place for you? Whether it's a driver role or an hourly position, the company has a range of opportunities available.

Some of the top positions include delivery partners, customer service representatives, technical support specialists, accounting clerks, and workforce managers.

By now, you'll be familiar with the Grubhub hiring process. You'll also know about the company's background check and drug testing policy.

Applying at Grubhub is simple as long as you meet the minimum requirements. For example, drivers need to be at least 19 with a valid driver's license and a car or bike.

It all starts online, where you'll enter a few details and complete a questionnaire.

Looking for a change? You can visit our job board to see who is hiring near you. Plus, we have interview and resume tips in our resource center.

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