The ultimate Cracker Barrel careers guide

Last updated: April 25, 2024
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The ultimate Cracker Barrel careers guide
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All about Cracker Barrel careers

Want to work in the food services or retail industry? Cracker Barrel is hiring now.

There are jobs in a range of departments, and many of these are entry-level. Working at Cracker Barrel can be rewarding, and opportunities for career growth abound.

Cracker Barrel jobs can be fast-paced and may not be suitable for everyone. If you’re thinking of applying to this company, read this guide first.

We’ve put together everything you need to know about Cracker Barrel careers. You’ll learn about the most popular job types, minimum requirements, and the application process.

Plus, we’ll discuss benefits, background check information, and common interview questions. Keep reading for your one-stop guide to Cracker Barrel careers.

What is Cracker Barrel?

In September 1969, the first Cracker Barrel Old Country Store opened in Lebanon, Tennessee. The founder was Dan Evins, a Shell sales representative. His goal was to give travelers a place to fill up their cars, stop for a meal, and purchase merchandise.

These days, Cracker Barrel is a popular place to stop — in fact, 40% of visitors are travelers. The company serves around 230 million guests each year.

Cracker Barrel is known for its selection of classic country dishes. For example, customers can order southern fried chicken, meatloaf, or a country breakfast.

In the gift shop, there’s a range of retro merchandise, from peg games to rocking chairs. Customers can also shop online.

Cracker Barrel has four core values for its employees. These are belonging, responsibility, team, and mission.

There are full-time, part-time, and seasonal jobs available at Cracker Barrel.

What do you need to work at Cracker Barrel?

If you want to work at Cracker Barrel, there are different requirements depending on the job title and your location. The minimum age requirement ranges from 16 to 18 years old.

To work at this company, you’ll need excellent customer service skills. From kitchen team members to retail assistants, customer satisfaction is a priority.

It’s also a team environment, so you’ll need to work well with others. Plus, many of the roles require long hours spent standing and walking. You should be comfortable working in a busy setting and have a positive attitude.

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Many Cracker Barrel jobs are entry-level, but some positions require experience. For example, a restaurant manager will need to have leadership experience.

For some roles, you’ll need to be available for early morning or evening shifts. If you can work during the holidays, you will have an advantage.

What jobs are available at Cracker Barrel?

Looking for a new role? Here are some of the top Cracker Barrel jobs.

1. Customer service representative

Customer service representatives answer phone calls and emails. They make a note of any guest requests and organize orders for delivery.

If there’s a complaint or issue, such as a delayed delivery or a problem with the billing system, a customer service representative will do their best to resolve it.

Customer service representatives also forward questions to relevant employees.

They have excellent verbal and written communication skills. They’re organized and excel at time management.

Some customer service experience is required to get this role. Computer skills, phone skills, and teamwork are also important.

2. Housekeeping

Housekeeping team members work at the Cracker Barrel Inn. They make sure rooms are ready for guests and items are restocked as needed.

For example, they make sure there are enough snacks and drinks and that toiletry items are available.

Housekeepers change bedding and bring fresh towels to rooms. When they speak to visitors, they’re friendly and helpful.

The role involves cleaning tasks, such as vacuuming, wiping down surfaces, and scrubbing bathrooms. If you want to be a housekeeper, you’ll need to be physically fit and pay close attention to detail.

Availability to work flexible hours, including early mornings and weekends, is also required.

3. Server

Servers work in busy restaurant settings. They greet customers and offer friendly service.

They show diners where to sit and take their orders. They also deliver food and drinks to tables and make sure each customer has a positive dining experience. When customers leave, they clear and wipe the table to prepare it for the next party.

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Servers work closely with other culinary team members, including cooks, dishwashers, and restaurant managers.

The role involves long hours spent on your feet, and you’ll be expected to work during busy periods, such as evenings and weekends.

To get a server job, you should have excellent customer service skills and manual dexterity.

4. Dishwasher

Dishwashers work in restaurant kitchens. They support the chefs by cleaning dishes to ready them for reuse. Some dishes, such as wine glasses, need to be hand-washed with care, while others can be loaded into a machine.

Dishwashers make sure the kitchen remains clean and hygienic. They support kitchen teams with other duties as required.

This is an entry-level position, and it’s a good way to get into the industry. The role is repetitive, and you’ll be spending long hours on your feet.

To work as a dishwasher, you should be self-motivated and able to work in a team environment.

5. Cook

Cooks spend their shifts in the kitchens preparing meals for hungry guests. They carefully prepare orders and maintain consistent quality.

Cooks use fresh ingredients and make sure they follow all food safety requirements. They work closely with other kitchen crew and communicate well with others.

Kitchens are fast-paced work environments, and cooks need to be able to stay cool and calm under pressure. If you want to do this job, you should feel comfortable working in a hot kitchen and standing on your feet.

Manual dexterity, leadership, and attention to detail are also important for this role. Cooks may need to be available for breakfast, lunch, or dinner shifts.

6. Retail manager

Retail managers work in the Cracker Barrel gift shops. They support other employees and make sure the store runs smoothly.

Retail managers interview candidates and train new team members. They manage rosters and schedule time off.

Retail managers also serve customers, and if someone has a complaint, they may be called over to diffuse the situation. They set goals, plan promotions, and make sure the store is presentable.

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To work as a retail manager, you’ll need some leadership experience. Sometimes, this role is given to existing team members who have worked hard and deserve a promotion.

How to apply for a Cracker Barrel job

To see what jobs are available near you, browse Cracker Barrel vacancies on our job board. You can sign up for an account and set up job alerts. You can also chat with other members in our community discussions and use our free resume builder.

When you visit the official Cracker Barrel careers page, you can browse jobs by keyword and career area. Career areas include distribution and hotel, home office, in-store, or management. You can also narrow down the results by location.

Once you find something you’re interested in, click “apply for this job online.” You’ll need to fill out a candidate profile using your email address. On the next page, you can fill out your login details and upload a resume.

There’s a section for your personal details, including your phone number, preferred contact method, and zip code. You’ll add your skills, preferred salary, and where you heard about the job.

Cracker Barrel wants to hear about your work experience over the last five years, as well as your education. You’ll need to indicate your availability and mention any expectations you may have.

The application will also ask about your military experience and whether you’ve ever worked at Cracker Barrel before.

Once you’ve completed the application form, you’ll need to agree to the terms and conditions.

Does Cracker Barrel do a background check?

Yes, if you want to work at Cracker Barrel, you’ll need to pass a background check. This check is done after your final interview and before your first day of work.

A third-party company does the Cracker Barrel background check. It looks at a range of areas and is used to verify your work history and education.

Every new employee has to pass a criminal background check. Any misdemeanors and felonies in local, state, and national databases will be flagged. This check goes back at least seven years.

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What if something shows up on your criminal record? It’s not always a deal breaker because this company believes in second chances. The type of crime, time passed, and changes in your circumstances can have an impact on the hiring decision.

The aim is to keep employees, customers, and property safe. So, someone with a history of violent crimes probably won’t get the job.

Your job interview will happen before your background check, so if you have a record, you’ll be able to explain your unique circumstances. Try to focus on the positives and mention any changes you have made. For example, have you been through rehabilitation or an anger management program?

Unless it’s relevant to the job, a credit check and driving record check aren’t usually required.

Does Cracker Barrel do a drug test?

Sometimes, Cracker Barrel does a pre-employment drug screening test. If you’re tested, it’ll happen after the final interview and before you start work. This test is a five-panel urine test, and the results are sent to a third-party laboratory for testing.

Cracker Barrel has a zero-tolerance policy for drug and alcohol use in the workplace. While it’s not common, there can also be random drug testing for existing employees. For instance, if there's an incident at work or inappropriate behavior, a drug test may be ordered.

Failing a drug screening check will usually lead to termination.

What benefits do you get at Cracker Barrel?

Cracker Barrel offers eligible team members a selection of benefits.

If you meet the minimum requirements, you can expect healthcare coverage, including medical, dental, and vision insurance, as well as reduced-cost prescription drug coverage.

Then there’s telehealth. Unlike many employers, Cracker Barrel offers virtual doctor’s appointments, and the company covers half of the cost.

To help you save for unexpected medical expenses, Cracker Barrel has healthcare spending accounts. You can put aside pre-tax money each pay period and use it when you or your dependents need healthcare.

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What about financial benefits? Cracker Barrel has a 401(k) plan with a company match to help you save for your retirement. Planning early will give you peace of mind that you’ll be comfortable in your senior years.

The company rewards hard-working employees with a profit-sharing plan. And there’s also a life insurance plan and long-term disability insurance.

Cracker Barrel supports its team members with ongoing training and opportunities for promotion. Entry-level positions are a good way to get into the restaurant business, and there’s an employee scholarship program.

Plus, Cracker Barrel has a positive company culture, and you’ll be surrounded by enthusiastic people. If you work there, you’ll get a 35% employee discount for in-store purchases.

To learn more, please visit our comprehensive Cracker Barrel employee benefits guide.

How much can you make at Cracker Barrel?

Cracker Barrel has a range of job types, and the pay depends on the position, your experience, and the location.

In the US, the average salary at this company is $10.60 per hour. But how do different jobs compare?

If you want to work as a dishwasher, the average salary is $10.00 per hour. Retail sales associates make $11.00 per hour, and restaurant hosts and hostesses make $9.00 per hour.

A prep cook can make between $9.00 and $14.00 per hour, while a line cook can make between $9.00 and $16.00 per hour.

Depending on the job type and hours worked, bonuses may be available. The average Cracker Barrel bonus is $3,000.

There are different entry-level positions available with on-the-job training. There are lots of opportunities for those who want an ongoing career in food services.

Common Cracker Barrel interview questions

A job interview is required for most Cracker Barrel jobs. If you get invited to meet a hiring manager, make sure you're prepared.

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Practicing your interview questions before the day will give you a confidence boost. What will you be asked? Here are a few of the most common Cracker Barrel interview questions:

  • Why do you want to work at Cracker Barrel?

  • Why should we hire you for this role?

  • Tell us about a time when you gave excellent customer service.

  • Tell us about your work experience.

  • What is your availability?

  • Do you have your own transportation?

  • Do you have any questions?

You can find more common interview questions and sample answers here.

Cracker Barrel application tips

When you complete your Cracker Barrel application, you’ll be asked to submit a resume. Don’t skip this step, as a professional resume can help your application stand out.

Your resume should be under 5MB and in a common format, such as .PDF. Make sure your resume fits neatly on one page, and customize it to suit the job. For example, if you’re applying for a job as a server, mention any customer service experience you have.

Check your resume for spelling and grammatical errors, and stick to fonts that are easy to read, such as Arial, Verdana, or Times New Roman.

Don’t have a resume ready? Try our free resume builder.

Double-check the details in your application before submitting it. Make sure your phone number and email address are correct, as the hiring manager may try to contact you. And try to be as accurate as you can with your work experience.

Where to get a Cracker Barrel job

If you want to work at this company, you can browse open Cracker Barrel positions on our job board.

You can filter the results by location and keyword. Make sure you sign up for a free Jobcase account to take advantage of Jobcase’s features. For example, you can chat in our community, create a profile, and set up job alerts.

If there are no Cracker Barrel jobs in your location, you can look for roles at similar companies. Simply change your keyword and start a new search.

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When you’re ready, you can visit the Cracker Barrel Career hub. You can search for positions in your area, start the application process, or learn more information about the company culture and life at Cracker Barrel.

Cracker Barrel careers guide

Cracker Barrel is a chain of restaurants and gift shops. Its focus is on country cooking and nostalgic merchandise.

The company is always looking for new employees, and right now, there are jobs available across its departments. For example, you can apply to work as a customer service representative, housekeeping team member, server, dishwasher, cook, or retail manager.

Working at Cracker Barrel comes with a range of benefits, including health insurance, financial benefits, and a staff discount.

To be considered, you’ll need to submit an online application and upload a resume. If you get through this stage, you’ll be invited to a job interview.

After you’ve been made a job offer, you’ll need to pass a background check. There may also be a drug test.

Want to get a new job? Visit our job board today. Want more tips to keep in mind during your job search? Check out our resource center.



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