8 Interview Questions For Cashiers

Last updated: May 29, 2024
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Michael Frash
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8 Interview Questions For Cashiers
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It’s not difficult to get a job as a cashier. The main reason is that there are around 546,900 job openings for cashiers every year in the U.S. The second reason is that you don’t need any previous work experience.

However, you need to remember a few vital things to make sure that you come across as a good fit for the position when you apply.

Today, we’re going to help you with your interview preparation by giving you the top eight interview questions for cashiers. Included, you’ll also find tips on how to answer these questions successfully.

What is a cashier, and what are their responsibilities?

Cashiers are responsible for receiving and processing cash, debit card, credit card, and check transactions using cash registers or other point-of-sale systems.

The list of cashier responsibilities includes:

  • Providing excellent customer service

  • Receiving and processing payments

  • Issuing receipts

  • Balancing the cash register

  • Processing returns and scanning items that are on sale

  • Making change

  • Learning and enforcing the store policy at all times

The average base salary (USD) of a cashier is $21,539 per year. However, the salary that you receive will depend on your years of experience and the skills you have.

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Top 8 interview questions and answers for cashiers

Here’s a list of the top eight most common interview questions for cashiers, as well as how to answer them.

1. Are you comfortable handling money?

As a cashier, your main role is to handle customer transactions. As such, you need to show the hiring manager that you can be trusted with money.

How to answer:

If you have great math skills, be sure to mention them when answering this question. Explain to the hiring manager that you have no problem counting and handling money, even in large quantities.

2. How do you define excellent customer service?

Since this is a customer-facing role, you’ll be working directly with customers at all times. As such, you need to leave a good impression on every client with excellent customer service skills.

How to answer:

Here, you need to highlight the importance of good customer service by mentioning what you believe good service consists of. For example, being friendly, finding solutions to problems, and answering customer queries are all important parts of customer service.

3. This job involves repetitive tasks. How will you stay motivated?

Since the service industry often involves repetitive duties, the hiring manager must know that you’ll maintain focus even when performing mundane tasks.

How to answer:

If you like repetitive work, be sure to mention it. If not, focus on other non-repetitive aspects of the job, such as new and changing customers. Tell the hiring manager that your day will never be boring since you enjoy interacting with different people.

4. What would you do if a co-worker calls in sick and you’re on your own?

Being short-staffed and having long lines is a common issue when working in a retail store. You must maintain professionalism, even in a stressful situation.

How to answer:

Answer this question using the STAR method. Describe a past or hypothetical situation where the customer line keeps growing. Explain that you would consult the store manager about calling employees to take other registers while staying polite and fast-paced.

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5. Do you prefer working alone or in a team?

It’s important to be able to work in a team and get along with others in any job. As a cashier, you’ll be required to work alone and as part of a team, depending on the situation.

How to answer:

Make it clear that you can accomplish goals successfully on your own and in a team setting. Mention that you believe teamwork is extremely beneficial since it allows for more ideas and reflects well on the company.

6. How long do you plan on working in this position?

Though the hiring manager doesn’t expect you to be a cashier forever, they still prefer to hire serious people who won’t quit their jobs in a few months.

How to answer:

There’s nothing wrong with mentioning your ambitions and career goals in this answer; however, explain how your job as a cashier aligns with these goals.

For example, if you’re planning on studying for three years, mention to the hiring manager that you want to work as a part-time cashier for that entire period. This gives them a sense of security.

7. How would you handle an angry customer?

Part of being a good cashier is maintaining a positive attitude even when customers are unfriendly and rude.

How to answer:

For this answer, you can again use the STAR method. Describe a difficult situation where a customer is upset and explain to the hiring manager how you would speak to the client and handle the issue. Mention that customer satisfaction will always be your top priority.

8. What skills do you have that you believe could benefit your job as a cashier?

The hiring manager wants to know which strengths you have that could benefit the company. These can include both soft and hard skills.

How to answer:

List your three greatest strengths. However, keep it relevant to the cashier position. For example, excellent communication skills, math skills, and cash-handling experience are really useful for a cashier.

You’re ready to start preparing for your cashier interview

Now that you’ve seen the top eight job interview questions for cashiers, you can start preparing for your interview.

If you haven’t found a job yet, have a look at the cashier job listings that are currently available on our job board.

You can also learn how to write an amazing resume and cover letter that’ll make you stand out above all other applicants.



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